Get Started with Redwood for Oracle Cloud SCM Begin Now
Service Logistics
Discussion List
-
Item field blank in DebriefSummary: I created a Debrief manually with a Third Party Work Order. I chose the right BU, the right Technician, the right Customer and an Asset belonging to this custom… -
Best practice for Contingent worker field service technician and costing billing for such resourceSummary: Client will like to know how contingent worker fields service technician works in OOTB Oracle fusion. How they should created? whether they should be created as…
-
Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S… -
Will Debriefing of Parts Added update the Installed Base HierarchySummary: As per the standard functionality of Service Logistics, when Posting a Debrief (Add Part) from OFS when a Part is Installed to an Asset (Asset on the Debrief He…
-
Return Transaction of Inventory IssuanceSummary: After an Inventory Item is utilized in a Field Service Activity, progresses through debriefing and completion stages, and a corresponding transaction is created…
-
Share as PDF functionality for custom plugin developed in OFSCSummary: We are currently facing a persistent issue with the Field Service Report, which was created using a plugin. This report features a SHARE option intended for sha… -
Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…
-
Error Work Order - You must enter valid locator segments.Summary: When posting charges from Manage Debrief Charges and Estimates page for a Work Order, it display the following Error: Error Work Order - You must enter valid lo…
-
User can submit charges from WO UI but not using REST APISummary: User can submit charges from WO UI but not using REST API Content (please ensure you mask any confidential information): User with Job Role "Customer Service Re…
-
Can I set WoNumber field when I POST /crmRestApi/resources/11.13.18.05/customerWorkOrdersSummary: Unable to set WoNumber field while posting /crmRestApi/resources/11.13.18.05/customerWorkOrders Content (required): We are importing ServiceMax Work Order with …
-
Converting Depot Repair through Import Management or FBDI from EBS 11iWe are converting data from Oracle EBS 11i to Oracle Cloud. Would like to understand how Depot Repair and all related objects (Service Requests, RMA and Work Orders) can…
-
Required column mappings for the below mentioned entities from the UISummary: 1. UI Navigation : Service Page > Details Page > Audit History Required column : Modified Object 2. UI Navigation : Service Page > Details Page > Audit History …
-
PricingSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
what is the frequency of oracle doing back up of the environment.Summary: what is the frequency of oracle doing back up of the environment. The business is asking for the frequecy of doing backup in oracle fusion instance. Content (pl…
-
How to lock and unlock assets from UI and API?Summary: Hi team, We want to lock an asset so that others cannot make update to it when we are doing any changes, and we need this functionality from both UI and API, I …
-
Accounting Setup for Service Work OrderSummary: Content (please ensure you mask any confidential information): I am looking for a document which explains accounting setups for service work orders. We are usin…
-
Generate Preventive Maintenance Generic Service Order for Customer AssetSummary: Hi All We are executing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service. we are following the b…
-
Unable to view the data when doing a blank search in Manage Part RequirementsWe have created a custom role that includes the access to create part requirements under service logistics (Navigator>Order Management>Service Logistics>Task Pane>Manage…
-
Manage Work Orders and Charges page remains blankSummary: Manage Work Orders and Charges page remains blank. Work orders created are not displayed and not be searched from any search option. We are using common user in…
-
Access to see, update and post Field Service DebriefsSummary: Any field service administrator to see, update and post Field Service Debriefs for a Work Area. Content (please ensure you mask any confidential information): W…
-
Queries to extract Install Base assets data from EBS to in required FBDI formatSummary: One of our customers upgrading from Oracle EBS R12 to ERP Fusion. As part of Data Conversions, we need to extract Install Base data from EBS in required FBDI fo…
-
Why the Business Unit is defaulting on Manage Charges and Estimate page?Summary: Content (please ensure you mask any confidential information): Manage Charges and Estimates page shows the default Business Unit whereas the work orders belong …
-
Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…
-
How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…
-
Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…
-
how to do parts exchnage for assets which is linked with extended Warranty type .Summary: Hi Team, We are follwing this Process for Assets with Included Warranty Subscription which Works fine . Created Service Request Header with Parent Product Order…
-
Can Service Logistics Work without Service Cloud?Oracle Service Cloud is not licensed while Maintenance Cloud and Field Service are in scope, Team is thinking to build custom Service request and work order objects to m…
-
24A Service Logistics RoadmapReview our latest roadmap for Service Logistics
-
How to add Attachment Object in Manage Charges and Estimates PageSummary: How to add Attachment Object in Manage Charges and Estimates Page Content (please ensure you mask any confidential information): In Service Logistics "Manage Ch…
-
Unable to Create Part RequirementSummary: In Service Logistics --> Manage Part Requirements, system is throwing below error when clicking on Order button. Content (please ensure you mask any confidentia…