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Clarification on Customer and Asset on Work Order Charges

edited Apr 22, 2026 2:45PM in Service Logistics

Summary:

A service oriented business client is using Maintenance Management, Fusion Service, Field Service and Service Logistics. We are running into an issue in regards to Asset and Service Address, and I am looking for guidance or best practice.

The flow starts with Customer using Order Management and fulfillment process to create Maintenance Asset. In most scenarios, Sales Order will have Ship-to and Bill-to as separate customers (Party and Account are different). When IB asset is created it will have Customer and Account fields populated with Bill-to Customer and Account; and the Location of Asset will be set as Ship-to location (party site).

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