Get Started with Redwood for Oracle Cloud SCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Service Logistics
Discussion List
-
Converting Depot Repair through Import Management or FBDI from EBS 11iWe are converting data from Oracle EBS 11i to Oracle Cloud. Would like to understand how Depot Repair and all related objects (Service Requests, RMA and Work Orders) can… -
Required column mappings for the below mentioned entities from the UISummary: 1. UI Navigation : Service Page > Details Page > Audit History Required column : Modified Object 2. UI Navigation : Service Page > Details Page > Audit History …
-
PricingSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
what is the frequency of oracle doing back up of the environment.Summary: what is the frequency of oracle doing back up of the environment. The business is asking for the frequecy of doing backup in oracle fusion instance. Content (pl…
-
How to lock and unlock assets from UI and API?Summary: Hi team, We want to lock an asset so that others cannot make update to it when we are doing any changes, and we need this functionality from both UI and API, I …
-
Accounting Setup for Service Work OrderSummary: Content (please ensure you mask any confidential information): I am looking for a document which explains accounting setups for service work orders. We are usin…
-
Generate Preventive Maintenance Generic Service Order for Customer AssetSummary: Hi All We are executing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service. we are following the b…
-
Unable to view the data when doing a blank search in Manage Part RequirementsWe have created a custom role that includes the access to create part requirements under service logistics (Navigator>Order Management>Service Logistics>Task Pane>Manage…
-
Manage Work Orders and Charges page remains blankSummary: Manage Work Orders and Charges page remains blank. Work orders created are not displayed and not be searched from any search option. We are using common user in…
-
Access to see, update and post Field Service DebriefsSummary: Any field service administrator to see, update and post Field Service Debriefs for a Work Area. Content (please ensure you mask any confidential information): W…
-
Why the Business Unit is defaulting on Manage Charges and Estimate page?Summary: Content (please ensure you mask any confidential information): Manage Charges and Estimates page shows the default Business Unit whereas the work orders belong …
-
Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…
-
How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…
-
Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…
-
how to do parts exchnage for assets which is linked with extended Warranty type .Summary: Hi Team, We are follwing this Process for Assets with Included Warranty Subscription which Works fine . Created Service Request Header with Parent Product Order… -
Can Service Logistics Work without Service Cloud?Oracle Service Cloud is not licensed while Maintenance Cloud and Field Service are in scope, Team is thinking to build custom Service request and work order objects to m…
-
24A Service Logistics RoadmapReview our latest roadmap for Service Logistics
-
How to add Attachment Object in Manage Charges and Estimates PageSummary: How to add Attachment Object in Manage Charges and Estimates Page Content (please ensure you mask any confidential information): In Service Logistics "Manage Ch…
-
Unable to Create Part RequirementSummary: In Service Logistics --> Manage Part Requirements, system is throwing below error when clicking on Order button. Content (please ensure you mask any confidentia…
-
REST API for Projects and Tasks to post the Debrief LinesSummary: We are using Service Logistics REST service debriefs/{debriefHeaderId}/child/lines in OIC program to create Debrief Transactions in Service Logistics > Manage C…
-
Shipping Method LOV is null in Edit SR -> Part Details tabSummary: Edit SR → Part Details (tab) → Create a new SAC, choose a SAC with Business Process as Depot Repair Logistics. The Shipping Method LOV for Shipment Service Acti…
-
Bill To Account is empty in Edit SR -> Part Details tabSummary: This is an issue only in a newly configured POD, but not in other PODs in the same customer site. The Bill To Account site LOV does not show any LOV when I add …
-
How can I create/add infolets on Service Logistics landing page?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
How to push Descriptive Flexfields Information from Manage Charges Screen to Order ManagementWe are trying to store additional information related to Debrief Header Attributes in RCL_DEBRIEF_HEADER_DFF Table Debrief Line Attributes in RCL_DEBRIEF_LINE_DFF Table …
-
Destination Organization Has no Value in Part RequirementSummary: While trying to create part requirement in service logistics with type (Replenish Technician Trunk Stock), No destination organization appears. Content (please …
-
How to stop Subscription/warranty contracts getting applied automatically on service charges.Summary: We have requirement that if field service technician finds out that there is physical damage or user created damage and it should not be covered in any contract…
-
Currency in Charges tab under Manage Charges and Estimates PageSummary: Do we have an API to Update the Currency in the Charges tab under Manage Charges and Estimates Page Content (please ensure you mask any confidential information…
-
Not able to enter more serial numbers on transfer/return screenSummary: when we select the serial part to transfer/return, system is not showing quantity field and only allowing single serial number to select from the LOV. If techni…
-
Ability to maintain same serial number for child assetsHi users, We want to know if it is possible to maintain the same serial number for different child assets of a parent asset (items will be different for the child assets…
-
Coverage Discount is not applying on RMA Work OrderI have defined Coverage Level Discounts on certain Service Activity, Created Subscription in Subscription management, add the Warranty Item create in Product information…