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Insurance Maintenance Work order bill to insurance company

edited Feb 6, 2025 2:49AM in Service Logistics

We have a business scenario in Oracle Fusion Maintenance where we manage service requests for customer assets.

  • A service request was created for a customer asset that required accident repair.
  • The accident repair is covered under an insurance policy.
  • We created an RMA order for the asset.
  • Now, when billing from Depot Repair, we need the charges to be billed to the insurance company instead of the customer.

Could you please guide us on how to change customer on Debrief header to achieve this? Specifically, we need to ensure that the invoice generated from Depot Repair is directed to the insurance company and not the customer.

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