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Sales orders Submitted from Service request don't have "Customer Item" Populated.

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edited Dec 21, 2023 6:07AM in Service Logistics 1 comment

Summary:

Even if Trading partner Item relationship is setup for customer in Item Master, Sales orders submitted/Interfaced from Service Request will not have "Customer Item" populated/defaulted.

This is impacting lot of processing in downstream applications. "Customer Item" needs to be defaulted/Populated for the orders submitted from Service Request also.

Orders submitted from Standard Sales orders UI will be having "Customer Item" populated.

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