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Debriefing Labor Hours for Technician temporarily working for different Region

in Service Logistics

Summary:

Hi Experts,

We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: Singapore working for a Work Order in China. The Service Work Order is booked in China, and in Oracle Field Service Cloud the work Order is assigned to the Technician in Singapore Bucket.

When performing a Debrief of Labor Hours, the Singapore FSE will be selecting Debrief Items/Resource setup in the Singapore Inventory Org (Resource to Item Mapping), as the Labor hours rate to be considered is Singapore hourly rate.

Since Posting charges will validate the Cost Organization at the Header Level (which is China Inventory Org, which links to China Cost Books), whereas the Technician selected Debrief Items are from Singapore Inventory Org (as the Singapore rates to be considered), the Posting of charges will not work as the Debrief Line Item Org and the Cost Org from Header doesn't match.

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