Field Service
Discussion List
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Can we display Waybill number field on Service Logistics Part requirement line screenAs per the business requirement, display the waybill number on the service logistics Manage Part Requirement line UI. Is there any way to display this field? we tried by…Santosh Lingannagari 18 views 1 comment 0 points Most recent by Santosh Lingannagari Service Logistics -
Is there a way to process costs from various Work Order Charges debrief to cost accounting in bulk?Multiple Field service work orders across service requests exist in the system. Client wishes to update/transfer the costs for all the work order charges (labor and mate…Bhargav Nandanwar - Trinamix 18 views 2 comments 0 points Most recent by Bhargav Nandanwar - Trinamix Service Logistics
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Can expenses captured as text in Field Service/Service Logistics be synced to Oracle ProjectsHi all, Need your expertise to advice on the below process. Currently we have a scenario wherein expense charges (parking charges, toll fees, mileage fees, truck charge …
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Manage Charges and Estimates - Technician Field is not editable?Hi Team, I encountered an issue while trying to modify the Technician and was unable to complete the process. Could you kindly assist me in understanding the possible re…
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Updated Create MWO when Post Service Charges PresentationContent I have attached an updated version of this presentation that includes enhancement made in 21A and 21C: 21A - More Detailed and Complete Costs and Charges for Fie…John Olszewski-Oracle 34 views 3 comments 4 points Most recent by John Olszewski-Oracle Service Logistics
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What are the roles required to find "Create Note" option in Installed base assets under Service?Summary: "CreateNote" option is not visible in dev16 environment.What are the roles to be added to find that option. Navigation: Service-> Installed Base Assets We are a…
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How to limit access to the specific Organization on Manage Field Parts Inventory pageSummary: When using Manage Fields Parts Inventory page as Field Service Admin, the Organization field populates all inventory organizations. I have tried to restrict the…
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How to populate warehouse at a header level in order from service requestHi, When orders are created from Service Request, Warehouse is sent to the line level, how do we populate Warehouse at the header level as well for orders created from S…
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how to retrieve Auto Posting Debrief errorsSummary: If auto posting ESS job fails, does it store the errors in any table? We would like to retrieve the Auto posting errors in OIC. Content (please ensure you mask … -
Will Debriefing of Parts Added update the Installed Base HierarchySummary: As per the standard functionality of Service Logistics, when Posting a Debrief (Add Part) from OFS when a Part is Installed to an Asset (Asset on the Debrief He…hussamyousufkunju-Oracle 2 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics -
Post Work Order Charges by Technician from other BUSummary: We have the business case where field service engineers would be supporting other business units, for example a customer from Netherlands have requested for a r…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Certain Employees are not found in Manage Field Service TechnicianSummary: Only certain persons in TCA are found in Technician field in "Manage Field Service Technician" configuration page. Content (please ensure you mask any confident…
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Is there current or planned functionality to mirror on prem Spare parts planning? Thanks.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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You can't create the sales order because one or more items can't be priced. (RCL-5985032)Summary: You can't create the sales order because one or more items can't be priced. (RCL-5985032) Content (please ensure you mask any confidential information): We are … -
Generation of Field Service Work Orders from Maintenance CloudSummary: Hi, We are implementing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service and Field Service. Afte…Ankish-Oracle 31 views 4 comments 0 points Most recent by Srikanth Venkatasubramanyan Service Logistics
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Ability to add item field in create maintenance work order pageHi team, When we are doing a Depot Repair and creating a maintenance work order from Manage Depot Repair screen, is it possible to add Item field in the pop up that appe…
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How to setup additional Currency for Debrief Expense ItemsWe are not sending the Expense info to the Costing or Sales Order. We just need to capture what was the Expense Incurred by the Field Service Engineer. However, with one…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Post charges - Parts Returned not sending to Costing TransactionsSummary: We are posting charges by debriefing parts used. Included install and deinstall of parts. Parts installed is going to Costing module in the cost accounting txn,…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Best Approach to Define the Service org in Oracle CloudSummary: Am looking for what is the best practices to define a Service Org in Cloud? Why am asking is in Inventory org parameters setup there is a options logistics serv…User_2025-01-28-17-03-23-742 1 view 3 comments 0 points Most recent by Rinkesh K Jha Service Logistics -
Best practice for Contingent worker field service technician and costing billing for such resourceSummary: Client will like to know how contingent worker fields service technician works in OOTB Oracle fusion. How they should created? whether they should be created as…
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Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Share as PDF functionality for custom plugin developed in OFSCSummary: We are currently facing a persistent issue with the Field Service Report, which was created using a plugin. This report features a SHARE option intended for sha…venkatesh ravi 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…hussamyousufkunju-Oracle 14 views 3 comments 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Required column mappings for the below mentioned entities from the UISummary: 1. UI Navigation : Service Page > Details Page > Audit History Required column : Modified Object 2. UI Navigation : Service Page > Details Page > Audit History …Krutika Narayankar 1 view 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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How to lock and unlock assets from UI and API?Summary: Hi team, We want to lock an asset so that others cannot make update to it when we are doing any changes, and we need this functionality from both UI and API, I …
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Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…Nittin Sharma 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…Abhishek Sinha 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…Muthukumaran J 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Can Service Logistics Work without Service Cloud?Oracle Service Cloud is not licensed while Maintenance Cloud and Field Service are in scope, Team is thinking to build custom Service request and work order objects to m…
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REST API for Projects and Tasks to post the Debrief LinesSummary: We are using Service Logistics REST service debriefs/{debriefHeaderId}/child/lines in OIC program to create Debrief Transactions in Service Logistics > Manage C…