Field Service
Discussion List
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Best Approach to Define the Service org in Oracle CloudSummary: Am looking for what is the best practices to define a Service Org in Cloud? Why am asking is in Inventory org parameters setup there is a options logistics serv… -
Updated Create MWO when Post Service Charges PresentationContent I have attached an updated version of this presentation that includes enhancement made in 21A and 21C: 21A - More Detailed and Complete Costs and Charges for Fie…John Olszewski-Oracle 12 views 2 comments 3 points Most recent by Jitendra Singh-Oracle Service Logistics
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Service Logistics LicenseSummary Evaluation of Service LogisticsContent We need some suggestions on the service logistics offerings, We have the following modules Manufacturing Cloud, Maintenanc…
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Do Field Service Engineers have access to receive the item into his trunk stock?Summary: Hi Team, I want to know whether FSEs have access to receive the item into his trunk stock during the parts requirement to technician trunk stock process. Conten… -
Getting Error while posting the WO charges in Manage Charges and Estimates UISummary: Hi, Please see the error attached. I am trying to post the charges for a Generic Work Order but getting this error. The asset ASSET# doesnt belong to organizati…Abhishek Nirgudkar 1 view 2 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Unable to see item on 'Manage Charges and Estimates' UI (Debriefs)Summary: Unable to see item on 'Manage Charges and Estimates' UI (Debriefs) Content (required): Hello Gurus, Once the Debreif is getting created ,coming from OFSC, we ar… -
Getting Field Service Technicians into OFSC Without associating them with a Sub-InventorySummary: Getting Field Service Technicians into OFSC Without associating them with a Sub-Inventory Content (required): Hello Gurus, We are wanting to Sync and fetch all …
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Creation of Install Base asset from Field ServiceSummary Creation of Install Base asset from Field ServiceContent Hi All, The current OIC recipe does not create IB assets from OFSC. Is there any process needed to be sc… -
Return Routing Rule PrecedenceSummary Return Routing Rule PrecedenceContent Trying to understand the logic for rule precedence since I cannot find them in the Imp/User guides. If I have different rul… -
How to configure Pricing for Part requirements entered in Service Logistics based on additional attrSummary How to configure Pricing for Part requirements entered in Service Logistics based on additional attributes.Content Hi, In our implementation we got an requiremen… -
Not Able to select Work Order Area in Field service work ordersSummary Not Able to select Work Order Area in Field service work ordersContent Hi , Facing below error when trying to select Customer Address in Work Order, what setups …
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Presentation: Service Logistics IntegrationContent Do "Deep Links" sound intriguing? Do REST services excite you? Be sure to check out this latest presentation from Hans Haugerud - Sr. Director of Service Logisti… -
Technician Ship-to LocationSummary Technician Ship-to LocationContent Hi, When I select 'technician' as ship to person, a ship-to location is getting defaulted in material requirements pages. Like…Aravinth Perumalsamy-Oracle 9 views 1 comment 1 point Most recent by John Olszewski-Oracle Service Logistics
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FS Charges Pricing Integration Presentation UpdateSummary I have attached an updated version of this presentationJohn Olszewski-Oracle 35 views 2 comments 1 point Most recent by John Olszewski-Oracle Service Logistics
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Service Logistics Market ReceipeSummary Inventory Balances Synchronization - Market Recipe(Integration Name - Service Logistics Inventory)Content Hi All, I was going through the market recipe provided …
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Asset Allocation when creating Service requestSummary Iam creating a Service request. In Part Details Tab, when I select Service Activity Asset Tab is populating as mandatory FiledContent Iam creating a Service requ…
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Enable Depot Repair Task and FunctionalitySummary Customer returned item should be repaired and shipped to customer at No costContent HI, Scenario is, a sales order has been created for Laptop and it is shipped …Srinivas Pisipati 15 views 3 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Depot Repair Implementation GuideSummary Depot Repair Implementation GuideContent Do we have a detailed guide for Depot Repair setups? The following guide on cloud docs is very basic, which doesn't cove…
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Getting Error on GOP while Creating the Work OrderSummary Getting Error on GOP while Creating the Work OrderContent Im getting an error stating "Unable to find Source Using GOP and Inventory" when Im trying to create a …
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Unable to see Field Technician for Third party Work ordersSummary Unable to see Field Technician for Third party Work ordersContent Hi Champs, I'm Unable to see Field Technician for Third party Work orders while working on the …
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SCM – Every Manufacturer Needs Service, 14 April 2020, 10.a.m. PT - Submit QuestionsContent Submit your questions for the SCM – Every Manufacturer Needs Service session to have them answered during the live event. Post your questions by posting a new co…Ann Scullion-Oracle 21 views 3 comments 1 point Most recent by Victor Martin-Oracle Service Logistics
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On-hand < maximum treated as excess return?Summary On-hand < maximum treated as excess return?Content If I return part from usable stocking location whose on-hand quantity is less than maximum, do we treat it as …
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FS Technician Shipping AddressSummary FS Technician Shipping AddressContent Any idea why I don't see address on Manage Field Service Technicians? Here is the detail, I set up technician Adam in CDM a…
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Proactive MaintenanceSummary Proactive MaintenanceContent It seems like the maintenance is reactive (IoT cloud, OEC) with the current features. Do we plan to support preventative maintenance…
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3rd-party technician supportSummary 3rd-party technician supportContent Besides in-hour technicians, do we plan to support 3rd-party/contractor technicians for part requirements, order and debrief …