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Create Debrief Corrections and Charges functionality is not working as expected

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edited Aug 22, 2023 1:17PM in Service Logistics 1 comment

Summary: To make corrections in a charge line, which is already posted.

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With reference to below release notes link,

https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/r13/wn/maint/releases/23B/23B-maintenance-wn.htm#F26522

The Create Debrief Corrections and Charges functionality is not working as intended. When a credit debrief line is created, it is creating a return line with a negative unit price in the labor/expense/part charge line. This is also creating RMA lines in order management, but the expense is getting added up to the existing maintenance work order.

For example, if a technician enters an expense of $1100 instead of $100, and a credit line of $1000 is entered and charges are posted, the sales order credit line is created as expected with a value of $-1000. However, the maintenance work order is updated with a value of $1000, which means that the total expense cost captured in maintenance is $2100.

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