Field Service
Discussion List
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Create Debrief Corrections and Charges functionality is not working as expectedSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, https://www.oracle.com/webfolder/… -
How to Transfer Service Request Data to Generic Work OrderSummary: We would like to transfer the Problem Description from the Service Request to Generic Work Order Content (required): As a part of Business process, there are fe… -
HOW TO MAKE CORRECTIONS FOR DEBRIEF AND CHARGE TRANSACTIONSSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, There are new features discussed …
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How to override the Estimate Price in Service LogisticsSummary: We would like to override the Price in the Service Logistics under Manage Charges and Estimates UI. Content (required): We have a requirement to override the Es…
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Service Activity Type Usage - Customer Support and Parts ExchangeSummary: We are trying to use Service Logistics for our Business Content (required): Below is the snippet from Oracle Documentation but need more clarity where these bus…
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Manage Work Orders and Estimate page shows as blank in Service Logistics ScreenHi Team, We are having an issue wherein we do not see any WO related to field service on the Manage Work Orders and Estimates page in Service Logistics . We have already… -
How to add Diagnostics for RepairSummary: We want to add Diagnostics details while doing Estimates/Repairs to capture the Actual Repair Activities which is planned for Repairs Content (required): Enterp…
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Can we default Cost Organization LOV on Manage Estimates & Charges UISummary: Can we default Cost Organization LOV on Manage Estimates & Charges UI to a specific Org ? Content (required): Can we default Cost Organization LOV on Manage Est…
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Preventive Maintenance of Customer AssetsSummary: Preventive Maintenance of Customer Assets without Field Service/ B2B service Content (required): Hi, We need to perform preventive maintenance of customer asset…
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Can we create a WO and also post material and labor cost in Service logistics without Field Service?Summary: Customer has licenced Service Logistics, B2B Service, Maintenance Cloud with base SCM Modules. They have not licensed Field Service. The use case is; They need …Maqsood Mohammed Hussain-Oracle 31 views 5 comments 0 points Most recent by Maqsood Mohammed Hussain-Oracle Service Logistics
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Updated Create MWO when Post Service Charges PresentationContent I have attached an updated version of this presentation that includes enhancement made in 21A and 21C: 21A - More Detailed and Complete Costs and Charges for Fie…John Olszewski-Oracle 32 views 2 comments 4 points Most recent by Jitendra Singh-Oracle Service Logistics
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Service Logistics LicenseSummary Evaluation of Service LogisticsContent We need some suggestions on the service logistics offerings, We have the following modules Manufacturing Cloud, Maintenanc…
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Do Field Service Engineers have access to receive the item into his trunk stock?Summary: Hi Team, I want to know whether FSEs have access to receive the item into his trunk stock during the parts requirement to technician trunk stock process. Conten…Abhishek Nirgudkar 21 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics -
Getting Error while posting the WO charges in Manage Charges and Estimates UISummary: Hi, Please see the error attached. I am trying to post the charges for a Generic Work Order but getting this error. The asset ASSET# doesnt belong to organizati…Abhishek Nirgudkar 31 views 2 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Unable to see item on 'Manage Charges and Estimates' UI (Debriefs)Summary: Unable to see item on 'Manage Charges and Estimates' UI (Debriefs) Content (required): Hello Gurus, Once the Debreif is getting created ,coming from OFSC, we ar… -
Getting Field Service Technicians into OFSC Without associating them with a Sub-InventorySummary: Getting Field Service Technicians into OFSC Without associating them with a Sub-Inventory Content (required): Hello Gurus, We are wanting to Sync and fetch all …
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Creation of Install Base asset from Field ServiceSummary Creation of Install Base asset from Field ServiceContent Hi All, The current OIC recipe does not create IB assets from OFSC. Is there any process needed to be sc… -
Return Routing Rule PrecedenceSummary Return Routing Rule PrecedenceContent Trying to understand the logic for rule precedence since I cannot find them in the Imp/User guides. If I have different rul… -
How to configure Pricing for Part requirements entered in Service Logistics based on additional attrSummary How to configure Pricing for Part requirements entered in Service Logistics based on additional attributes.Content Hi, In our implementation we got an requiremen… -
Not Able to select Work Order Area in Field service work ordersSummary Not Able to select Work Order Area in Field service work ordersContent Hi , Facing below error when trying to select Customer Address in Work Order, what setups …
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Presentation: Service Logistics IntegrationContent Do "Deep Links" sound intriguing? Do REST services excite you? Be sure to check out this latest presentation from Hans Haugerud - Sr. Director of Service Logisti… -
Technician Ship-to LocationSummary Technician Ship-to LocationContent Hi, When I select 'technician' as ship to person, a ship-to location is getting defaulted in material requirements pages. Like…Aravinth Perumalsamy-Oracle 19 views 1 comment 1 point Most recent by John Olszewski-Oracle Service Logistics
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FS Charges Pricing Integration Presentation UpdateSummary I have attached an updated version of this presentationJohn Olszewski-Oracle 45 views 2 comments 1 point Most recent by John Olszewski-Oracle Service Logistics
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Service Logistics Market ReceipeSummary Inventory Balances Synchronization - Market Recipe(Integration Name - Service Logistics Inventory)Content Hi All, I was going through the market recipe provided …
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Asset Allocation when creating Service requestSummary Iam creating a Service request. In Part Details Tab, when I select Service Activity Asset Tab is populating as mandatory FiledContent Iam creating a Service requ…
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Enable Depot Repair Task and FunctionalitySummary Customer returned item should be repaired and shipped to customer at No costContent HI, Scenario is, a sales order has been created for Laptop and it is shipped …Srinivas Pisipati 25 views 3 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Depot Repair Implementation GuideSummary Depot Repair Implementation GuideContent Do we have a detailed guide for Depot Repair setups? The following guide on cloud docs is very basic, which doesn't cove…
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Getting Error on GOP while Creating the Work OrderSummary Getting Error on GOP while Creating the Work OrderContent Im getting an error stating "Unable to find Source Using GOP and Inventory" when Im trying to create a …
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Unable to see Field Technician for Third party Work ordersSummary Unable to see Field Technician for Third party Work ordersContent Hi Champs, I'm Unable to see Field Technician for Third party Work orders while working on the …
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SCM – Every Manufacturer Needs Service, 14 April 2020, 10.a.m. PT - Submit QuestionsContent Submit your questions for the SCM – Every Manufacturer Needs Service session to have them answered during the live event. Post your questions by posting a new co…