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How to Transfer Service Request Data to Generic Work Order

Received Response
edited Aug 17, 2023 1:59PM in Fusion Service 3 comments


We would like to transfer the Problem Description from the Service Request to Generic Work Order

Content (required):

As a part of Business process, there are few instructions, which the Customer Service Representative would like to pass on to the Technician. So, all such information will be captured in "Problem Description" and the same is expected to be transferred to the Generic Work Order Case Notes.

How to achieve this functionality

Version (include the version you are using, if applicable):


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