How to Transfer Service Request Data to Generic Work Order
We would like to transfer the Problem Description from the Service Request to Generic Work Order
As a part of Business process, there are few instructions, which the Customer Service Representative would like to pass on to the Technician. So, all such information will be captured in "Problem Description" and the same is expected to be transferred to the Generic Work Order Case Notes.
How to achieve this functionality
Version (include the version you are using, if applicable):