how to do parts exchnage for assets which is linked with extended Warranty type .
Summary:
Hi Team,
We are follwing this Process for Assets with Included Warranty Subscription which Works fine .
- Created Service Request Header with Parent Product
- Order Parts for Component
- Ensure that Service Activity is Part Exchange with Return Process
- Sales Order created from SR
- Ship the new Replacement component ( has asset managament step in Orchestration Process )
- Receive the defective Return component ( has asset managament step in Orchestration Process )
- After we recieve the old Defective Asset , Asset is End dated , Customer is set to Null in installed Base Asset ( By asset managament step in order Orchestration Process )
- In the Subscription, Return product is closed and Replacement product is Activated
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