how to do parts exchnage for assets which is linked with extended Warranty type .

Mar 5, 2024 8:20PM

Summary:

Hi Team,

We are follwing this Process for Assets with Included Warranty Subscription which Works fine .

Created Service Request Header with Parent Product
Order Parts for Component
Ensure that Service Activity is Part Exchange with Return Process
Sales Order created from SR
Ship the new Replacement component ( has asset managament step in Orchestration Process )
Receive the defective Return component ( has asset managament step in Orchestration Process )
After we recieve the old Defective Asset , Asset is End dated , Customer is set to Null in installed Base Asset ( By asset managament step in order Orchestration Process )
In the Subscription, Return product is closed and Replacement product is Activated