Intelligent Advisor for Fusion Service
Discussion List
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Accessing OPA through webservices and implement that in RightNowContent How easy it is to access OPA web determination using webservices and present the questions inside a rightnow page preferably through widgets without the use of i… -
How does Policy Automation work with Oracle Service Cloud?Content Oracle Policy Automation (OPA) Cloud Service can be used with Oracle Service Cloud by customers, employees or both. For Customers Using OPA within Oracle Service… -
How can my company/organization get access to Policy Automation Cloud?Content Policy Automation can be used across multiple channels including Web Self-Service (Web Customer Service), chat and the Agent Desktop. To get access Policy Automa…
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How do I know when my Policy Automation site will be upgraded?Content For the past two years, new versions of Policy Automation have been included in every other Service Cloud release. New versions were released in August 2013, Feb… -
What's new in February 2015?Content This deck on Oracle Technology Network has details of new features and benefits in Policy Automation for the February 2015 Service Cloud release. You should also…