To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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Oracle Service Cloud Policy Automation Solution Overview VideoContent Here is a three minute video for Oracle Service Cloud Policy Automation Solution Overview The video discuss business challenges and demonstrates a use case so yo…
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Modelling OPA for configuration and quoting productsContent Hi I have a scenario where we are using CPQ cloud service (for configuring products for my customer). The rules of such configuration and guided selling are mana…Sathya Sundar Seshadri-16056 28 views 2 comments 0 points Most recent by Sathya Sundar Seshadri-16056
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Javascript API and OPAContent I'm accessing an OPA interview inside the Service Cloud (Not via the browser control/CP page). In one of the scenarios, I'm required to load the Javascript API. …
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Tips for polishing your OPA policy modelContent I've created a presentation with Tips for Polishing Your OPA Policy Model. The presentation covers the following topics: Substitution and Sentence Generation – N…
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Ready to enhance cross-channel customer experiences with more personalized service?Content Let me show you how! But first, what makes this possible? Oracle Policy Automation looks at the interview process differently. It looks to the policy to drive th…
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Accessing OPA through webservices and implement that in RightNowContent How easy it is to access OPA web determination using webservices and present the questions inside a rightnow page preferably through widgets without the use of i…
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How does Policy Automation work with Oracle Service Cloud?Content Oracle Policy Automation (OPA) Cloud Service can be used with Oracle Service Cloud by customers, employees or both. For Customers Using OPA within Oracle Service…
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How can my company/organization get access to Policy Automation Cloud?Content Policy Automation can be used across multiple channels including Web Self-Service (Web Customer Service), chat and the Agent Desktop. To get access Policy Automa…
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How do I know when my Policy Automation site will be upgraded?Content For the past two years, new versions of Policy Automation have been included in every other Service Cloud release. New versions were released in August 2013, Feb…
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What's new in February 2015?Content This deck on Oracle Technology Network has details of new features and benefits in Policy Automation for the February 2015 Service Cloud release. You should also…