Intelligent Advisor for Fusion Service
Discussion List
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Unable to load the OPA hub from the OPM toolContent Hi, I am using the latest version of the OPM Tool(Version 12.2.8 - August 2017). I have created a new connection in OPA hub. I am trying to do the mapping settin… -
Static default blank instanceContent Hi, I'm wanting to have a default static blank instance. Set it to 1 and it works fine in debug. But doesn't work on customer portal, you have to click add insta…
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OPA Batch server not able to execute with more than one subprocessContent Hi All, I am using OPA Batch server to perform a task, and invoking batch processor using java project(using batch apis) . while executing batch processor with N… -
Submit and RedirectContent Hi, I have two (contact/agent) interviews on customer portal that I want to appear as one to the user. First interview does captures basic user information (lead…
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Add New Entity Record in OPA javascript pluginContent Hi , I have a requirement to to add a new record of entity instance in OPA interview based on certain conditions and this should be done on a custom button click…
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PHP for Custom Process - Delete CheckpointsContent Hi, The OPA Checkpoints custom object doesn't have a tidy way to automatically delete a checkpoint once an OPA interview has been submitted. I've been told that … -
Redirect with URL parameters from interviewContent I was wondering if it's possible to fetch interview data after submission from an interview embedded in a div. I would like to use the incident id as a parameter…
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Context Integration with Oracle Sales CloudContent Hello! I have followed the guide on http://docs.oracle.com/cloud/latest/salescs_gs/OASAL/OASAL1451852.htm#OASAL2432603 and the connection is working ok. The prob…
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OPA app for Microsoft SurfaceContent Hi all Project team have confirmed that Microsoft Surface will replace their iPads next year. We are working towards developing an offline version of our OPA int…
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Entity containers on Mobile DevicesContent Hello Building an interview with tables containing interview data that is required to work on mobile devices. The concept is to display information about instanc…
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Hint text not appearing since update to May 2017Content I have a policy model deployed, and I just deployed a minor update right after the May2017 update completed - added the start over button to the end. Since deplo… -
Customise error messages using error codes?Content Can I use the error codes I get in the Message Log to customise the message displayed to the user? e.g. Error("123") if error code is OPA-RN-4 Version 12.2.7
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SAVE THE DATE | Policy Automation Focus Group EventsContent Hello Everyone We are kicking off our annual Oracle Policy Automation Focus Group events across the globe. Here are the dates and locations: EMEA 13th June Londo… -
Support period of 10.XContent Hi Team, Can anyone please provide info on how long support for OPA 10.X will be available . Thanks, Dev Version Oracle Policy Automation 10.4.5, 10.4.6, 10.4.7
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same configuration in different placesContent I’m working in an integration development between CX and OPA. One of the interviews, is to correct on OPA a value of the incident and calculate new values from t…
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OPA-E00476 Java 7 or later is required to run the embedded web server.Content I had to update to OPA May 2017 recently, and today, I got a Java update notice. I was behind, and Java updates are (usually...) harmless, so I updated to Java 8…
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How to Exit Service Cloud from Within OPAContent Here are step by step instructions for exiting Service Cloud from within an OPA interview that is embedded inside Service Cloud: First of all why would you want …
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Error 403--ForbiddenContent We have Agent Licenses for OPA and policy deployed as web service, getting error 403 although we are passing opauniqueuser parameter but don't know the value tha…
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Error Event rule results in duplicate messageContent Hello, I'm using February 2017 OPA and the following rule: Error(“You may select no more than one nearby EA3 station”) if The number of nearby EA3 stations selec…
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OPA-Service Cloud Connection ProblemContent Hi Community, I have an issue between OPA and Service Cloud.I checked the message logs: OPA-ERR-001 SOAP Action "http://oracle.com/determinations/opahub/getendpo… -
OPA support for Menu-only custom objectsContent Does anyone knows if OPA support list of values defined as Menu-only custom objects? I can read from the OPA documentation the following: OPA also supports retri…
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Number of days in the monthContent Hi, I am trying to learn and try out the examples mentioned in OPA tutorials. In 'Number of days in the month" example, I thought user input is not required and …
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Referencing a policy model through another policy modelContent We have below requirement: We have 50 different policy models for business rules. We need to create a new policy model which may be a combination of any of 50 di… -
New-Hire Account Creation TemplatesContent Hello! Our organization will occasionally have bursts of hiring new agents, sometimes 50+ at a time. When I go to Staff Accounts + and try to copy a record it in… -
Restrict Address.StateOrProvince values by Address.Country value in interviewContent I'm putting together an interview for CP users where I want the logged in contact to verify and correct, if necessary, basic contact info. I mapped the country a…
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Error getting data service metadata requestContent Hi Gurus, I'm facing an issue with GetMetadata service when called from OPM (Nov 16). The structure is as per the documentation library of OPA. Not sure what is …
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Making OPA interviews compliant with the Americans with Disabilities ActContent I have an OPA interview called from Service Cloud that I need to make compatible with the Americans with Disabilities Act. Here are three examples of what I need…
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Interview information into incident as textContent Noob warning: I'm doing my first OPA project. This is a simple project. From the CP, a logged in contact fills out an interview to provide information in a bunch…
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Check before create contactContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…
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Error 'The value of a read-only or hidden control can not be changed. This value will be discarded'Content I have an OPA which is displaying an error 'The value of a read-only or hidden control can not be changed. This value will be discarded'. On the prior screen, I …