Intelligent Advisor for Fusion Service
Discussion List
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How do I create an incident In OPAContent Hi All, How to create an incident through oracle policy automation. We can create a contact from OPA but we are facing issues while creating the incident. KIndly… -
record all customer choice content in the interviewSummary record all customer choice content in the interviewContent Dear All, I am a newcomer to OPA. Now we have a problem. My client wants to record the track of each c… -
Standard textsSummary Standard texts and Conditional StatementsContent Hi, I have a new requirement to display the customer's preferred name if it is not empty, but if Null the first … -
Using mathematical operators as text valuesSummary How to use mathamatical operatorsContent I have a text attribute "the choice" for which a valuelist of 0, 1, 2, or 3 can be chosen. When I use the choice = "0" i… -
Virus error on deployment (false positive for TTF?)Summary On deploy OPM displays Virus error: Win.Exploit.CVE 2019 0903-6966169-0Content Hi wizards Deploying rulebase this morning was slightly alarmed by warning as foll…
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Chatbot and Service Cloud ConnectorSummary Can Contact mapping utilised in ChatbotContent Hi all We would like to deploy a simple OPA chatbot API interface (not utilising Virtual Agent or other platform) …
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How to properly link entitiesContent Hi! I've been struggling to get a link between entities working - for now, it's kinda working but not how it's supposed to. I've got two entities: * maintenance …
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Dynamic Load Complex logicSummary Is there a way to use both AND and OR together in a dynamic load statement?Content Hello, When an entity is being loaded is it possible to sue And statements wit…
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Find out if a signature control has been signedSummary How do I determine if a signature control has been signed in OPA?Content Hello, As a condition for being eligible to apply for a grant, I want to ensure the appl…
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Interview Styles ${Rulebase} string substitutionSummary Is there a way to get OPA to substitute an attribute value into the ${Rulebase}?Content Hello, The standard string for a echeckpoint-option-screen-title is: Opti…
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Inquira Answerflows V/S OPASummary Inquira Answerflows V/S OPAContent Inquira Answerflows can be migrated into OPA? Regards, Peeyush Sharma
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Calculate Working Dates - Calendar Dates with OPASummary opa porject to calculate working daysContent I have developed a OPA interview to calculate Working dates (the holidays are seed from the Rightnow Holidays table)… -
Consume OPA Rules from RightnowSummary Is there a standard way to call opa rules from Rightnow without includiing the opa interview in rightnow (ex calling it from a button or a rihtnow rule)Content H…
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Error: no initID supplied in query stringSummary Query string errors after re-directing OPA hub to different OSvC siteContent Any idea what might be causing this error? We've been getting lots of them since our…
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Auto-create "Incident" entity without Interview Entity CollectionSummary Auto-create "Incident" entity without Interview Entity CollectionContent Hi, We have built an OPA Interview and successfully integrated with Service Cloud. We ha…
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Updating OPA Hub (Cloud) PropertiesSummary How to update a property "wsc_req_timeout_for_metadata" for a cloud OPA hubContent Hi, I need to update the property "wsc_req_timeout_for_metadata" for a cloud O…
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Remove Delete ButtonSummary How do I use an extension or create a custom control to prevent deleting instances?Content Hello, I have a use case where my client wants to allow customers to u…
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OPA Custom ControlSummary OPA Custom ControlContent How to implement Custom Control in OPA Latest Version i.e 18D. Can anyone plese guide me how to implement. i have attached some screens… -
Policy Automation PoliciesSummary Are there reports for OPA?Content Hi Guys, We have deployed OPA interview in our customer portal. Are there reports within Service Cloud for this interview usage…
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OPA Interview not RefreshingSummary OPA Interview not Refreshing to the first Interview Screen once you hit the SUBMIT AND REDIRECT ButtonContent Hi, We have successfully deployed a Car Import\Tax …
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Seed Data parameter isn't workingSummary How to get the seed_data parameter to workContent I have a customer portal php page that is parsing out the seed data parameter from a URL. The code is below. Th…
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Pass Login ID to OPA interview from External ApplicationSummary Add Login ID to embedded interview in internal applicationContent We are looking at creating an interview that we can embed on our website that is not hosted on … -
Mapping to Custom ObjectsSummary How to map out from OPA to custom objects in OSvC?Content Hello, I've successfully mapped into an OPA model a set of 10 custom objects that are related. I've dep…
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Assign a number to an entity instanceSummary In an entity, create an attribute that assigns a count/number based on the value of another attributeContent Hello, I have an entity Bank Accounts with type whic…
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How do people gather requirements for OPA interviewsContent We're looking at adding bit of rigour to getting requirements for OPA projects and I was wondering what others do? We were thinking we might actually build an OP… -
Error: "This Interview session has expired. Click here to start a new interview."Summary Every time I start my interview I receive the error.Content Hi, I created an interview in OPM tool connected to our hub and uploaded and deployed. I was presente… -
pass a value into an OPA interview using the widgetSummary How do I get a value into an OPA interview using the widget.Content Hello, I have the OPA widget 3, v1.2 integrated into our customer portal. A customer is requi…
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OPM errorSummary Can't get past this OPM errorContent Has anyone seen this error in OPM before? I'm not quite sure how to get past it. It happens when I attempt to open the word … -
Cannot edit rulesSummary Cannot edit rulesContent I've tried installing versions 18A/B and C of the Policy Modeller and each time tried with 'Run as Administrator' option. Whenever I cli…
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Submit attachments behaviourSummary To understand the order of events when clicking submitContent Hi thereUsing OPA to submit data and attach 8 forms (pdf from rtf templates) on submit.The docs whe…