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Chatbot and Service Cloud Connector

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edited May 21, 2019 11:52PM in Intelligent Advisor for Fusion Service 5 comments

Summary

Can Contact mapping utilised in Chatbot

Content

Hi all

We would like to deploy a simple OPA chatbot API interface (not utilising Virtual Agent or other platform) for Service Cloud Contacts.

We can do this with an Anonymous data connection (e.g. create Incident on Submit for anonymous user).

Would like to do so using logged in Contact and do not want to re-build the OPA/Service Cloud connection.

Is it possible to leverage the init_id of the 'logged in contact' in any way other than the OPA Widget? For example, can we build a custom widget that serves up a Chat UI?

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