Intelligent Advisor for Fusion Service
Discussion List
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Ability to move the saved form from channel to channel (“multichannel”) – e.g. start online and callSummary Ability to move the saved form from channel to channel (“multichannel”) – e.g. start online and call center be able to finish itContent Does OPA has Ability to m… -
How to Connect OPA to Service CloudSummary OPA Documentation says they can be connected manually via the self service configuration assistant but doesn't show howContent I currently have two OPA sites, on… -
OEC 20A New Intelligent Advisor subtab doesn't workSummary OEC 20A New Intelligent Advisor subtab doesn't workContent Hi, We are trying to use the new OPA sub tab introduced in OEC20A…
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Can the hub log in page be customized?Summary Can the background image, look/feel be customizedContent Just curious, can the look and feel of the hubs' log in pages be customized? For instance, can the backg…
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Mobile App Certificate ErrorSummary I get a self-signed cert error while trying to connect the OPA mobile app to our OPA hubContent I'm trying to connect the iOS mobile app to our OPA hub, but I'm …
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Styling Read Only InputSummary adjusting color of read only fieldsContent Similar to this post: https://cloudcustomerconnect.oracle.com/posts/4c17376800 I need to make the read only shade a da…
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Site Provisioning emailSummary What email address(es) receive site provisioning email from Config AssistantContent Hi there A customer would like to create an OPA site from the Configuration A…
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interview extension to remove the remove entity instance buttonSummary How do I get the styling I want to apply to the entity control for deleting an instance?Content Hello, We have a situation where we want our field samplers who a… -
Concatenate text from child entitySummary How do I concatenate text from a child into a parent's text field?Content Hello, I have a situation where data are being gathered at a child level that the user …
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Provide OAUTH bearer token in HTTP header on Load, Save, GetCheckpoint, SetCheckpoint and ExecuteQueSummary Provide OAUTH bearer token in HTTP header on Load, Save, GetCheckpoint, SetCheckpoint and ExecuteQuery actionsContent Hi, I am creating SOAP connector framework …
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entity attributes to textContent I have an interview where I need to collect multiple contacts' information and include it in the thread text of a Service Cloud incident. Basically, I'm collecti… -
Create Custom Container with Input and Select fieldsSummary Create Custom Container with Input and Select fieldsContent Hi Team, Is it possible to create custom container with Input and Select drop down fields using javas…
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Resize an uploaded image in a FormSummary How do I resize a photo that is coming from an OPA interview upload control into an RTF form?Content Hello, I have successfully set up an OPA form to bring in an…
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Does anyone have a working copy of CustomEntityCollect?Summary There is so little information on how to use CustomEntityCollectContent Hi all, I can't find the life of me find an example of how to use the CustomEntityCollect…
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Custom styling for containerSummary Is it possible to provide custom styling for a container?Content Hi there Not sure if this is documented by exclusion, but I am trying to find a way to customise…
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OPA Mobile App functionSummary Submit function isn't advancing to last screenContent Hello, The OPA Mobile app doesn't seem to advance to the last screen in the interview (the one marked as al…
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How to create an entity instance programmaticallyContent Does anyone know how to create an entity instance programmatically? Based on selection on a form I need instances of and entity created, the data of which will c…
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Create a new OPA site with the Configuration AssistantContent I'm in the process of creating a new OPA site using the Configuration Assistant. The new OPA site should be integrated with a just newly created OSvC Site. I hav…
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Javascript libraries not loading when embedded in divSummary Custom javascript is working in debugger and iframe, but does not load in divContent I have a client trying to embed an interview in a div on their site. The int…
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Is it bad practice to access control._source.config.listOptions ?Content Hi all, I have a requirement that a list of values be retrieved via Ajax and pushed into a drop down list. There are several ways I can do this but one way I've …
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Populate an Entity based on Reference RelationshipContent Hi! I'm trying to do the following and I can't get it to work. I've got an entity 'the item' and 'the box', and using a reference relationship, I let a user crea…
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Reference Relationship in BI PublisherContent Hi, I created an interview which loads data about a certain order - it then needs to go into boxes and I need to create shipping labels 1. The user adds an insta…
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Field Update By Changing Another FieldSummary Update Interview FieldContent Hi, I have a requirement in Policy Modeling while changing Postcode value I have to change CRM_ID value. In this below code I can o…
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How to Submit Imported URL Parameter without displaying it on interview?Summary How to Submit Imported URL Parameter without displaying it on interview?Content Hi everyone, We are developing an anonymous interview which is embedded on a regu… -
Model Updates when using Mobile App malfunctionsSummary How does OPA Mobile App manage incomplete interviews when a sync is done and the model is updated?Content Hello, I haven't been able to find documentation about …
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Screen WidthSummary How do I get OPM to allow for wide screen 16:9 layout?Content Hello, When in OPM I get a square area for laying out interview screens. This unnecessarily limits …
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Displaying Contextual KB ArticlesContent Hello! I am attempting to have my customer facing interview display an article from our Answers database in Oracle Service Cloud based on the user's answers. I u… -
Displaying Vehicle Depreciation Figure in Percentage FormatSummary My Motor Vehicle Duty Calculator Results page has a figure that appears as a decimal instead of a percentage. Is there a way one can display this decimal number …
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Displaying Vehicle Duty Calculation Results on a Table FormatSummary I am interested in being able to display my Vehicle Duty Calculation Results on a Table FormatContent Hi, I have developed an Import Duty Calculator that works f…
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This site is not authorized for interviews on this channel.Summary This site is not authorized for interviews on this channel. Consult the documentation for more details.Content Hello All, I have created interview and deployed t…