Error Saving Contact ???

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Hello all-

Needless to say, this is my first interview, and it isn't a simple one overall, (from my perspective at least), but I am not seeing where I can configure to allow this as we will obviously have known customers visiting our portal and going through OPA interviews..... we can NOT deploy this to PROD with current error.   I tried to reach out to support and they told me they didnt know if it was a defect or a setting and if I could not provide THEM with documentation proving it should work, they would consider it a configuration issue and on