Intelligent Advisor for Fusion Service
Discussion List
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entity attributes to textContent I have an interview where I need to collect multiple contacts' information and include it in the thread text of a Service Cloud incident. Basically, I'm collecti… -
Create Custom Container with Input and Select fieldsSummary Create Custom Container with Input and Select fieldsContent Hi Team, Is it possible to create custom container with Input and Select drop down fields using javas… -
Resize an uploaded image in a FormSummary How do I resize a photo that is coming from an OPA interview upload control into an RTF form?Content Hello, I have successfully set up an OPA form to bring in an… -
Does anyone have a working copy of CustomEntityCollect?Summary There is so little information on how to use CustomEntityCollectContent Hi all, I can't find the life of me find an example of how to use the CustomEntityCollect… -
Custom styling for containerSummary Is it possible to provide custom styling for a container?Content Hi there Not sure if this is documented by exclusion, but I am trying to find a way to customise…
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OPA Mobile App functionSummary Submit function isn't advancing to last screenContent Hello, The OPA Mobile app doesn't seem to advance to the last screen in the interview (the one marked as al…
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How to create an entity instance programmaticallyContent Does anyone know how to create an entity instance programmatically? Based on selection on a form I need instances of and entity created, the data of which will c…
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Create a new OPA site with the Configuration AssistantContent I'm in the process of creating a new OPA site using the Configuration Assistant. The new OPA site should be integrated with a just newly created OSvC Site. I hav…
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Javascript libraries not loading when embedded in divSummary Custom javascript is working in debugger and iframe, but does not load in divContent I have a client trying to embed an interview in a div on their site. The int…
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Is it bad practice to access control._source.config.listOptions ?Content Hi all, I have a requirement that a list of values be retrieved via Ajax and pushed into a drop down list. There are several ways I can do this but one way I've …
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Populate an Entity based on Reference RelationshipContent Hi! I'm trying to do the following and I can't get it to work. I've got an entity 'the item' and 'the box', and using a reference relationship, I let a user crea…
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Reference Relationship in BI PublisherContent Hi, I created an interview which loads data about a certain order - it then needs to go into boxes and I need to create shipping labels 1. The user adds an insta…
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Field Update By Changing Another FieldSummary Update Interview FieldContent Hi, I have a requirement in Policy Modeling while changing Postcode value I have to change CRM_ID value. In this below code I can o…
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How to Submit Imported URL Parameter without displaying it on interview?Summary How to Submit Imported URL Parameter without displaying it on interview?Content Hi everyone, We are developing an anonymous interview which is embedded on a regu… -
Model Updates when using Mobile App malfunctionsSummary How does OPA Mobile App manage incomplete interviews when a sync is done and the model is updated?Content Hello, I haven't been able to find documentation about …
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Screen WidthSummary How do I get OPM to allow for wide screen 16:9 layout?Content Hello, When in OPM I get a square area for laying out interview screens. This unnecessarily limits …
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Displaying Contextual KB ArticlesContent Hello! I am attempting to have my customer facing interview display an article from our Answers database in Oracle Service Cloud based on the user's answers. I u… -
Displaying Vehicle Depreciation Figure in Percentage FormatSummary My Motor Vehicle Duty Calculator Results page has a figure that appears as a decimal instead of a percentage. Is there a way one can display this decimal number …
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Displaying Vehicle Duty Calculation Results on a Table FormatSummary I am interested in being able to display my Vehicle Duty Calculation Results on a Table FormatContent Hi, I have developed an Import Duty Calculator that works f…
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This site is not authorized for interviews on this channel.Summary This site is not authorized for interviews on this channel. Consult the documentation for more details.Content Hello All, I have created interview and deployed t…
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Secondary Contacts for an IncidentSummary How do I add secondary contacts through OPA?Content Hi! Nearly all my OPA models collect additional contacts related to the form being completed. For example, th…
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Rename OPA Hub URLSummary What are the consequences of renaming an OPA test hub URL?Content Hello, The default URLs given to our test OPA test hubs are confusing to our users. We would li…
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Whitelisting the Service Cloud Widget for OPASummary Is OPA Hub whitelisting compatible with a Service Cloud Widget?Content A customer is protecting anonymous OPA interviews that are hosted on their intranet via wh…
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Interview extension built in VBCSSummary Can a Oracle Visual Builder application be used for Interview ExtensionContent A customer has a requirement to select a location via a custom control - not a map…
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Timing of OPA Mobile App release with older version modelsSummary Will a new version OPA Mobile app run older version OPA mobile models?Content Hello, Once a new OPA Mobile app has been released for a version, if a mobile user …
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get details of uploaded file attachmentsSummary need to show list of uploaded filenames from upload controlContent is there a simple way to see a list of uploaded file names. I want to show a confirmation scre…
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Add a graph to an interviewSummary Want to add a summary graph to effectively a Quiz-type interviewContent The questions on our interview build up a picture of the user's data which we would like … -
How to create a link from within an Excel rule.Content Hello, I'm using an excel rule to create infer entity instances of "the narrative". The applicant answers follows the instructions and answers the questions that…
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How to pass the name of the policy model to the field of the custom object of the service cloudSummary How to pass the name of the policy model to the field of the custom object of the service cloudContent Can I map the name of the OPA policy model to the field of…
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create incident For anonymous users in opaSummary create incident For anonymous users in opaContent In OPA, when I create an incident for an anonymous user object, it prompts the primary contact.contact when map…