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Displaying Contextual KB Articles

edited Feb 27, 2018 3:34PM in Intelligent Advisor for Fusion Service 2 comments

Content

Hello! I am attempting to have my customer facing interview display an article from our Answers database in Oracle Service Cloud based on the user's answers. I understand how to make the display of a control contexual, however, I am uncertain of how to get the Answer text to display. Might anyone have any experience with this?

Thanks!

Version

Service Cloud

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