Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Displaying Contextual KB Articles — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Displaying Contextual KB Articles

Received Response
14
Views
2
Comments
edited Feb 27, 2018 3:34PM in Intelligent Advisor for Fusion Service 2 comments

Content

Hello! I am attempting to have my customer facing interview display an article from our Answers database in Oracle Service Cloud based on the user's answers. I understand how to make the display of a control contexual, however, I am uncertain of how to get the Answer text to display. Might anyone have any experience with this?

Thanks!

Version

Service Cloud

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!