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Model Updates when using Mobile App malfunctions

Received Response
edited Sep 18, 2019 3:56PM in Intelligent Advisor for Fusion Service 2 comments


How does OPA Mobile App manage incomplete interviews when a sync is done and the model is updated?



I haven't been able to find documentation about this topic - and the answer to this question will inform our mobile model deployment scheduling and communications with our mobile users.

There are two types of updates that can happen that could affect a mobile model that is downloaded to a device.

  1. The OPA Mobile App is updated to a newer version of OPA (19A to 19B, for example)
  2. The OPA model is updated on the hub.

I need to understand what impact those two actions have on the data and function of the model on the device, when the device is holding not started or incomplete models.  The reason is that it appears that under certain circumstances, the update of the Mobile App or the update of a model can cause the existing interviews that haven't been synced yet to fail to load into the interview or fail to sync.

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