To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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Error getting data service metadata requestContent Hi Gurus, I'm facing an issue with GetMetadata service when called from OPM (Nov 16). The structure is as per the documentation library of OPA. Not sure what is … -
Making OPA interviews compliant with the Americans with Disabilities ActContent I have an OPA interview called from Service Cloud that I need to make compatible with the Americans with Disabilities Act. Here are three examples of what I need…
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Interview information into incident as textContent Noob warning: I'm doing my first OPA project. This is a simple project. From the CP, a logged in contact fills out an interview to provide information in a bunch… -
Check before create contactContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the…
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Error 'The value of a read-only or hidden control can not be changed. This value will be discarded'Content I have an OPA which is displaying an error 'The value of a read-only or hidden control can not be changed. This value will be discarded'. On the prior screen, I …
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Upload control file typeContent When using the Upload Control, is there a way to have the File Type on the 'Choose File to Updlad' screen to default to 'All Files'. Currently it is defaulting t…
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validation error 'the travel request' is not available hereContent I want to be about to have a rule: the incident subject = the travel request event name + " - " + the travel requst event location, but am getting a validation e…
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Formatting a Phone Number in a Customer InterviewContent I am asking for a phone number in one of my OPA interviews. I map that field back to Service Cloud. I want the phone number entered in the format ****-****-XXXX.…
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OPA_APP_BASE_URL is not set.Content Hi All, I just upgrade the opa widget from Nov 2016 to Feb 2017. i am getting error on my customer portal "Configuration parameter OPA_APP_BASE_URL is not set." …
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How are customers using Oracle Policy Automation (OPA)?Content The top question I hear from customers is “Where can OPA provide the most value to my organization?”. Oracle Policy Automation is well-suited for simple to compl… -
Class Java.lang.NullPointerExceptionContent Hi All, i am getting following error while debugging the interview. Class Java.lang.NullPointerException Please help me to debug the interview. Previously the sa…
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Interview for anonymous user - Incident CreationContent Hi All, How to create interview for anonymous user and at the end of interview incident should be created for that user. so first we need to create contact then …
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Using OPA for Online examinationContent Hi, We have a requirement of creating online examination and getting it validated. Based on the validated it has to be integrated to our HRMS and the candidates …
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Contact creation - CheckContent Hi All, I need to check whether the given email id have contact or not. if the mentioned email id has contact, i need to create incident for that contact. if the… -
Collecting one out of a group of fieldsContent I have several places in an interview where I'm collecting several similar types of fields as multiple phone numbers. The requirement is to put a field up for of…
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How to pick 'Date of Birth' from Calendar instead of typing '2017-01-10'Content Hi, While designing interviews, we might ask the candidates to enter his 'Date of Birth', 'Start date in the company'. Do we have provisions to allow the candida…
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Values for OPA drop down from oracle service cloudContent Hi All, How to get values for OPA drop down from oracle service cloud. Example : i have custom field in oracle service cloud named incident type which provides d…
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Access Failure IssueContent Hi Gurus, I have created sample OPA project using Oracle policy modeling. I can able to connect the hub using the credentials. But when I tried to deploy my proj… -
Difference between Guided Assistance & Policy AutomationContent Hi Gurus, What is the difference between guided assistance and OPA. We can create complex questions & answers in OPA We can create incident once they submit the …
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Best practice for capturing interview answers in incidentContent Other than setting specific fields (subject, assigned, etc.), what's the most accepted way to capture specific answers to interview questions in an incident? For… -
OPA to trigger a "named event"?Content Hello forum, I need to know whether, on completion of an embedded (within Service Cloud) OPA form, a “named event” be triggered in Service Cloud? We could trigge… -
Custom control with ajax callbackContent I have created a PHP custom control with 2 fields and a button to retrieve a LOV from SvC and add it to a dropdown on screen. The data retrieval is via an ajax c…
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Could not download the file Oracle_Policy_Automation_Cloud_Examples_Aug2015.zipContent Hi, Could not download the file Oracle_Policy_Automation_Cloud_Examples_Aug2015.zip The link is broken (file:///C:/bamboo/xml-data/build-dir/OPA1220-DOC-JOB1/OPA… -
How to use screen relevancy with entities?Content Hi, I am working on an interview to collect some data from user and store it into a custom object in Oracle Service Cloud. The custom record would also be linked… -
Unable to open word document (rules) from Policy ModelingContent Hi Everyone, I am new to OPA. Today, I have installed OPM in my machine. I am trying to create new rule document from OPM, unable to open the document and gettin… -
Oracle Service Cloud’s Policy Automation Helps Transform Healthcare Delivery at KP OnCallContent KP OnCall is using Oracle Service Cloud’s Policy Automation to transform healthcare delivery for over 4 million members, solving the problems of members on their… -
"Try it" download the OPA Mobile AppContent Curious about Policy Automation capabilities? You can download the mobile app on the App store or Google play. You will have access sample interview projects inc… -
OPA Study material for CertificationContent Hello Team, Can anybody help me regarding study material for OPA certification or any source media where I can download or view the set question for my preparati…
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Register Now! Ask the Experts Webinar: Easily Automate Complex Requests to Deliver Great Service...Content Oracle Service Cloud Ask the Experts Webinar Register Now! Easily Automate Complex Requests to Deliver Great Service Experiences Wednesday, December 16 @ 8 a.m. … -
Enhance Knowledge with Personalized AdviceContent A great customer experience is the goal for any service organization. An important component to that success is a strong knowledge foundation leveraged across mu…