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Interview information into incident as text

Accepted answer
edited Oct 5, 2016 4:12PM in Intelligent Advisor for Fusion Service 16 comments


Noob warning: I'm doing my first OPA project.

This is a simple project.  From the CP, a logged in contact fills out an interview to provide information in a bunch of mostly text fields and paste it into an incident.  It's a service request with some specific data that do not need to be made into yet more custom fields.

The CP user may not be receiving the service or paying for the service, so I'm just collecting all the job site and billing info as text.

I have looked at the information in the documentation and some other guides I found, but I don't see how I format and paste that text in.  Do I use OPA forms?  I don't want the interview data as an attachment; I want it as formatted text in the incident.

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