Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Interview information into incident as text — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Interview information into incident as text

Accepted answer
12
Views
16
Comments
edited Oct 5, 2016 4:12PM in Intelligent Advisor for Fusion Service 16 comments

Content

Noob warning: I'm doing my first OPA project.

This is a simple project.  From the CP, a logged in contact fills out an interview to provide information in a bunch of mostly text fields and paste it into an incident.  It's a service request with some specific data that do not need to be made into yet more custom fields.

The CP user may not be receiving the service or paying for the service, so I'm just collecting all the job site and billing info as text.

I have looked at the information in the documentation and some other guides I found, but I don't see how I format and paste that text in.  Do I use OPA forms?  I don't want the interview data as an attachment; I want it as formatted text in the incident.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!