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How to Exit Service Cloud from Within OPA — Cloud Customer Connect
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How to Exit Service Cloud from Within OPA

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edited Sep 13, 2016 10:16PM in Intelligent Advisor for Fusion Service 4 comments

Content

Here are step by step instructions for exiting Service Cloud from within an OPA interview that is embedded inside Service Cloud:

First of all why would you want to do this? 

In my case I have a customer who is ONLY using Service Cloud as a portal for an OPA interview.  The patient logs into service cloud and immediately commences the OPA interview.

For this application OPA serves as a  medical product selection tool that helps create a list of what the patient wants to sample or order.  The "order"  is later confirmed by an agent. (The advantages for my customer is that the agent does not have to go through the interview process with the patient and the order form created via the OPA interview is neat and standard. And in the back in there is a history of what has been recommended for this patient. The agent can just review the order form incident and then confirm it with the patient and

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