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How are customers using Oracle Policy Automation (OPA)? — Cloud Customer Connect
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How are customers using Oracle Policy Automation (OPA)?

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edited Sep 24, 2015 3:56AM in Intelligent Advisor for Fusion Service 2 comments

Content

The top question I hear from customers is “Where can OPA provide the most value to my organization?”.  Oracle Policy Automation is well-suited for simple to complex customer service scenarios. It brings agility and transparency to personalized self-service advice, decisions, recommendations and more. OPA interviews provide personalized online guidance that can be deployed across multiple channels, including on mobile devices.

OPA can be used to answer questions like these:

  • Can I exchange this product? 
  • Do I qualify for a refund?
  • What is the cost of my insurance?

Want to know how OPA applies to your industry?  See the attached presentation

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