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Difference between Guided Assistance & Policy Automation — Cloud Customer Connect
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Difference between Guided Assistance & Policy Automation

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edited Nov 29, 2016 5:08PM in Intelligent Advisor for Fusion Service 5 comments

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Hi Gurus,

What is the difference between guided assistance and OPA. 

We can create complex questions & answers in OPA

We can create incident once they submit the interviews in OPA

Can anyone give more details?

Thanks,

Mohan

 

Edited by eleep to remove acronyms and improve searchability.

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