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Values for OPA drop down from oracle service cloud

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edited Jan 4, 2017 12:07PM in Intelligent Advisor for Fusion Service 7 comments

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Hi All,

How to get values for OPA drop down from oracle service cloud.

Example : 

i have custom field in oracle service cloud named incident type which provides drop down values like Enquiry, new request. i have placed that field in OPA Interview as a drop down. i need to fetch those values as a drop down values from Oracle service cloud.

Thanks,

Joe

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