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Submit and Redirect

Accepted answer
edited Sep 13, 2017 11:14PM in Intelligent Advisor for Fusion Service 4 comments



I have two (contact/agent) interviews on customer portal that I want to appear as one to the user. First interview does captures basic user information (lead capture), creates an incident in Service Cloud. The NEXT button on interview1 is a submit and redirect which sends the incident id to interview2.

This is because checkpoints wont let you report on the actual answers users provide during interviews if they don't complete the interview.{incident_id:%incident_id}

My expectation was when interview 2 opens it loads data from the incident created by interview 1, and shows contact details of the logged on user.

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