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Set Service Cloud Incident "Category" field

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edited Oct 31, 2017 11:57AM in Intelligent Advisor for Fusion Service 1 comment

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Hello-

I am trying to set the "Category" field on an incident object in Oracle Service CLoud based on a user selection in the interview.  Is there a way to write this follow-up rule so it will happen? 

 

Version

Aug 2017 I believe

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