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How does Policy Automation work with Oracle Service Cloud? — Cloud Customer Connect
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How does Policy Automation work with Oracle Service Cloud?

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Oracle Policy Automation (OPA) Cloud Service can be used with Oracle Service Cloud by customers, employees or both.

For Customers

Using OPA within Oracle Service Cloud Customer Portal:

  • Customers can be anonymous, or logged in as authenticated users (Contacts)
  • OPA interviews can be embedded in answers, or embedded directly on a page
  • Incidents and other Service Cloud objects can be created and updated

 

For more information, see:

 

OPA can also be used standalone, for example, integrated with any other portal or website.

For Employees

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