How does Policy Automation work with Oracle Service Cloud?

Content

Oracle Policy Automation (OPA) Cloud Service can be used with Oracle Service Cloud by customers, employees or both.

For Customers

Using OPA within Oracle Service Cloud Customer Portal:

• Customers can be anonymous, or logged in as authenticated users (Contacts)
• OPA interviews can be embedded in answers, or embedded directly on a page
• Incidents and other Service Cloud objects can be created and updated

 

For more information, see:

• Incorporate OPA interviews into Oracle Service Cloud Customer Portal
• Deploy and configure the OPA sample widget

 

OPA can also be used standalone, for example, integrated with any other portal or website.

For Employees