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How can my company/organization get access to Policy Automation Cloud?

edited Jun 10, 2015 6:02PM in Intelligent Advisor for Fusion Service

Content

Policy Automation can be used across multiple channels including Web Self-Service (Web Customer Service), chat and the Agent Desktop.  

To get access Policy Automation for Web Self-Service, you can contact your Oracle Account Manager and ask him/her to provide you with information on another type of Web session referred to as,  "Oracle RightNow Universal Tier 3 sessions".  If you are currently using Web Self-Service you are using T1 sessions and will still need T3 sessions for Policy Automation.

To get access Policy Automation via the agent desktop, you can contact your Oracle Account Manager and ask him/her to update you on, "Oracle Policy Automation for Agents Cloud Service"

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