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Ready to enhance cross-channel customer experiences with more personalized service?

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edited May 7, 2015 10:34PM in Intelligent Advisor for Fusion Service 2 comments

Content

Let me show you how!  

But first, what makes this possible?   

Oracle Policy Automation looks at the interview process differently.  It looks to the policy to drive the process. 

The policy is where all the logic resides to determine whether someone is eligible for a  product upgrade, new cell phone plan, credit card eligibility, best home loan options, recommend new insurance options and more.  OPA empowers you to easily automate those policies (no matter how simple or complex), not only developers then allowing you to quickly launch OPA from a knowledge article, webpage or inside the agent desktop.

Why is that cool? It’s cool because it enables the business to automate policy-based decisions. This gives the business and stakeholders control and visibility throughout the whole automation process. 

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