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How do I know when my Policy Automation site will be upgraded?



For the past two years, new versions of Policy Automation have been included in every other Service Cloud release. New versions were released in August 2013, February 2014, August 2014 and February 2015.

The next release is also expected to follow this pattern: in August 2015. Thereafter it is expected upgrades will be quarterly.

All customer OPA sites are upgraded each time a new release becomes available. Each upgrade is non-disruptive to the ongoing operation of your site. Upgrades are scheduled during a regular site maintenance window. Typically this is on late Friday night / early Saturday morning in your region, in the month following the version's release. So for example, in March for the February 2015 release.

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