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    • Help with CX Sales and B2B Service connection

    in Intelligent Advisor for Fusion Service 5 comments

    We are setting up our first IA project and are unable to launch an Interview when using the B2B connection. We have Sales Admin roles in B2B and are HUB adminstrators in our IA test site so I believe we have the correct authorization? Could you adivse on other areas to check, or could this even be due to incorrect data mapping?

    Error details: 8 Jul 2022 10:48 - OPA-DATA-110 - Error for policy model Testing project-mapweird:1 via Connection: PDC B2B Connection 401 Unauthorized Deployment: Testing project

    Connection Status:


    Launching Interview:


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