Intelligent Advisor
Discussion List
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How to use Audit Report feature of Oracle Intelligent Advisor(OIA).Summary: We are working on an Oracle Intelligent Advisor (OIA) Policy Model, version 12.2.38.The policy model is integrated with an external system using the Connector F…Meghana Nashte 22 views 2 comments 0 points Most recent by Meghana Nashte Intelligent Advisor for B2C Service -
Need offline capabilities for mobile applicationSummary: Looking for consuming OIA interviews in offline mode Content (please ensure you mask any confidential information): We have mobile application built using react…Sumanth Chavali 32 views 1 comment 0 points Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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How to open resume interview in read only mode?Summary: How to open resume interview in read only mode? Content (please ensure you mask any confidential information): I'm having a requirement to open resume interview…Rushabh Doshi 15 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Intelligent Advisor for B2C Service
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How to use Audit Report feature of Oracle Intelligent Advisor(OIA).Summary: Content (please ensure you mask any confidential information):We are working on an Oracle Intelligent Advisor (OIA) Policy Model, version 12.2.38.The policy mod…Meghana Nashte 49 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Intelligent Advisor for B2C Service
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How to resume an Anonymous Intelligent Advisor Interview midwaySummary: We have a requirement where an interview starts as anonymous, and in the mid way we trigger login. Once logged in, the user should be able to resume the same in…Debayan Chakraborty 40 views 2 comments 0 points Most recent by Debayan_Chakraborty Intelligent Advisor for B2C Service
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Fetching logged in OSvC user Id on load of OPA interviewSummary: Dear All, We have requirement of fetching logged in user's ID on load of OPA interview. This is needed as we have different OPA interviews to be visible based o…Sandip Mitra 55 views 1 comment 0 points Most recent by Cecilia Mireles-Support-Oracle Intelligent Advisor for B2C Service
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OIA Agent Interviews embedded in Non-Oracle applicationsSummary: We have several OIA interviews as part of an existing B2C Service setup. We would like to embed these interviews in an external telephony application to capture…
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …Patrick Duhaime 132 views 15 comments 0 points Most recent by Debayan Chakraborty Intelligent Advisor for B2C Service -
Automating OPM interviews upgrade process - questionsSummary: how to automate the "Data Refresh" (or fetch hubModel.xml file) via API & upload project to hub via command line? Content (required): Hello! Our OIA is connecte…BrunoQuevedo 215 views 12 comments 0 points Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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OIA Policy model not going live while Integrating with OICContent Hi, We are trying to load and save the data from Oracle Database to OIA (Oracle Intelligent Advisor) through the OIC (Oracle Integration Cloud). But while activa…User_2025-02-10-13-20-02-679 92 views 2 comments 1 point Most recent by Suresh Cheera Intelligent Advisor for B2C Service -
Anonymous and Identified Interview OPA SubmissionsSummary: Hi Team, We have a requirement to allow interview submissions either anonymously or with contact details. The process should work as follows: Anonymous Submissi…Jiya Mariam Paul 57 views 1 comment 0 points Most recent by Jamal Martin Intelligent Advisor for B2C Service
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent…devbabu49 94 views 5 comments 0 points Most recent by Jenny Truong-Scognamiglio Intelligent Advisor for B2C Service
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Intelligent Advisor Workspace Control with SAML SSO X-Frame-Options DENYSummary: By default our IDP (ADFS) is blocking the use of the Intelligent Advisor control on our workspaces in production. This is because X-Frame-Options: DENY is in pl…CGS DBA 120 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Hub Flow: rules need helpwe are trying to convert rules from OPM to the OIA Hub Flow Rules. current OPM rules is: in OPM "the other student" is no need to define. how this will be setup in the F…
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How to add custom button in policy modelling OPAPlease provide detailed steps or relevant documentation on how to implement a custom button in Oracle Policy Modeling using a JavaScript extension. This should include i…
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Getting 401 Unauthorised Deployment in OIA interviewsI have created a interview in policy modelling and deployed successfully to Oracle intelligent Advisor Hub. While launching the interview getting error as "401 unauthori…Dara Nagasai 68 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Intelligent Advisor for B2C Service -
Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece…JAJ-Oracle 89 views 4 comments 0 points Most recent by User_7U7CL Intelligent Advisor for B2C Service -
Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as…RebeccaM 124 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Is it possible to insert a percent sign (%) in Intelligent Advisor?Summary: Hi there, our use case need ot have percent sign as a static text in the intelligent advisor after a input column. However OIA recognize percent sign as a field…Shirley.Q.Motiv 41 views 1 comment 0 points Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service
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Export Interview Data on a weekly/monthly basis from Intelligent AdvisorSummary: ability to manually/schedule export questions asked and input answered from all production interview sessions. Content (please ensure you mask any confidential …Shirley.Q.Motiv 82 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Is it possible to update Intelligent Advisor Production Site URL?Summary: I want to reach out and see if anyone knows whether it is possible to update Intelligent Advisor Production Site URL? Content (please ensure you mask any confid…Shirley.Q.Motiv 44 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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How to add additional user to cx.rightnow.comSummary: Is there any documentation to provide so the the cx.rightnow.com administrator can add additional user to manage (Create/update) support tickets? Our administra…Shirley.Q.Motiv 100 views 1 comment 0 points Most recent by Nika Gerson Lohman Intelligent Advisor for B2C Service
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OPM hub login failsWhen trying to retrieve projects from the OIA Hub repository, I need to login to the Hub using SSO through IDCS. When I click the button to sign on nothing happens, but …Martijn Tromm 84 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Using OIA extensions to apply visual focus elements to interviewsI'm looking for advise on how to utilize extensions in Intelligent Advisor to apply visual focus elements to an interview for users who are either utilizing a screen rea…Brian Artman 64 views 3 comments 0 points Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…BrunoQuevedo 88 views 1 comment 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service
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Extend/Disable session timeoutSummary: Is it possible to extend session timeout on IA web interviews? Content (please ensure you mask any confidential information): We have an interview embedded on a…Bishnu P 96 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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How to complete an interview with unvisited screensSummary: How to allow unvisited screens to be ignored so user can submit interview. Content (please ensure you mask any confidential information): Hello! We are creating…User_2025-10-31-01-08-51-703 74 views 2 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Intelligent Advisor for B2C Service
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Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review… -
Oracle Analytics Publisher Desktop will not installSummary: When installing Publisher for our OPM it will not install. Content (please ensure you mask any confidential information): We get Can't Find the file C:\Program …User_2025-10-31-01-08-51-703 478 views 0 comments 2 points Started by User_2025-10-31-01-08-51-703 Essbase
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Update incident created by anonymous userSummary: Is it possible to update an incident which was created on submit of the interview in the previous stage? Content (required): I have an interview to created new …