What's new in Customer Journeys?

Connect and learn more! ×
Using OIA extensions to apply visual focus elements to interviews — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Using OIA extensions to apply visual focus elements to interviews

Received Response
21
Views
3
Comments

I'm looking for advise on how to utilize extensions in Intelligent Advisor to apply visual focus elements to an interview for users who are either utilizing a screen reader, due to visual impairments, or who are exclusively utilizing a keyboard (no mouse) to navigate an interview. Currently, when I open an OIA interview within our user interface, there is no visual indicator of where on the screen the user is focused. I've been told that extensions might be a viable option for doing this, but I have no experience utilizing them.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!