Intelligent Advisor
Discussion List
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SessionResumeErrorSummary: Is there a way to uncover what is causing a session resume error? Content (required): We've had a few external users receive the SessionResumeError which indica…whitney w. 41 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service
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How to retrieve INCIDENT ID created at the END of an Interview?Summary: Is there a way to retrieve INCIDENT ID created at the END of an Interview, so I can further handle other incident data via javascript? Content (required): Versi…Bruno Aun 11 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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How to use URLs from an OIA attribute as a Text Link in BI PublisherSummary: Content (required): I have URLs stored in OIA attributes. I would like to have the URL create a link using text in the RTF. For example instead of the form show…Scott Heidenreich 51 views 2 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Renaming a hub projectSummary: I need to change a hub project, I wanted to confirm by renaming the folders it xprj, if there was anything I'm missing. Content (required): when starting a proj…whitney w. 31 views 2 comments 0 points Most recent by whitney w. Intelligent Advisor for B2C Service
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Screen is no longer relevant but is still showing up, why?Summary: Content (required): I have a screen that is set to show if relevant otherwise never. When it is relevant it shows up and the user can use it as expected. If the…Scott Heidenreich 51 views 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Can OIA dynamically show either Next or Submit button on a screen?Summary: Can OIA dynamically show either Next or Submit button on a screen? Content (required): We have a requirement to show either the Next or Submit button on various…
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What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…Scott Heidenreich 41 views 3 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…Patrick Duhaime 41 views 4 comments 0 points Most recent by Patrick Duhaime Intelligent Advisor for B2C Service
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OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a…AK-240868 41 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Intelligent Advisor for B2C Service
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How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …Scott Heidenreich 11 views 10 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc…
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Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…Scott Heidenreich 41 views 5 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s…Chakravarthy Elchuri-175313 31 views 1 comment 1 point Most recent by Chakravarthy Elchuri-175313 Intelligent Advisor for B2C Service
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CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…Ankan Chanda 31 views 0 comments 0 points Started by Ankan Chanda Intelligent Advisor for B2C Service
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …Patrick Duhaime 31 views 0 comments 0 points Started by Patrick Duhaime Intelligent Advisor for B2C Service
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Copy values from a sibling entity to a child entitySummary: Content (required): I have an entity called the narrative that has a sibling called the project and a child called the nibling. Global the project the narrative…Scott Heidenreich 21 views 16 comments 1 point Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using …
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About high-availability and resilience in oracle intelligent advisorContent Hi, Is there document available on PIA high-availability and resilience. Thanks, VasaviVasavi Maturi-277252 13 views 0 comments 1 point Most recent by Vasavi Maturi-277252 Intelligent Advisor for B2C Service
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Integration Between OPA and Oracle Commerce CloudSummary Best way to Integrate OPA with Oracle Commerce CloudContent Hello Everyone, I am new to OPA , and we have a requirement to integrate OPA with Oracle Commerce Clo…Mukesh Kalal-Oracle 33 views 0 comments 1 point Most recent by Mukesh Kalal-Oracle Intelligent Advisor for B2C Service
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Oracle Adaptive Intelligence - TutorialSummary Need to know in detail about the availability of tutorial/training for Oracle Adaptive IntelligenceContent Hi, I have gone through the following link, https://ww…User_VUJ9F 116 views 1 comment 2 points Most recent by Sowdha Murugan Intelligent Advisor for B2C Service
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BI form link not available in the Chat serviceContent Hi, We are trying to use the OIA Chat service channel in the Oracle Digital Assistant (ODA), and we could integrate it successfully, all the questions are also a…Vidya Jade 25 views 0 comments 1 point Most recent by Vidya Jade Intelligent Advisor for B2C Service
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'Duplicate' contacts being created with digitsSummary OSVC integrationContent Hi there. My form has a field for email address which is is mapped to the primary contact for incidents through the native API integratio…Sebastiaan Draaisma-122509 43 views 4 comments 1 point Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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OIA Policy model not going live while Integrating with OICContent Hi, We are trying to load and save the data from Oracle Database to OIA (Oracle Intelligent Advisor) through the OIC (Oracle Integration Cloud). But while activa…
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RESCHEDULED: - Service – Simplify the Agent Experience While Not Compromising The Face Of Your BrandContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.Heike Lorenz -Oracle 24 views 0 comments 1 point Most recent by Heike Lorenz -Oracle Intelligent Advisor for B2C Service
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Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation), 6 April 2020, 2 p.mContent Submit your questions for the Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation) session to have them answered during the live event.…Heike Lorenz -Oracle 57 views 7 comments 3 points Most recent by Jasmine Lee-Oracle Intelligent Advisor for B2C Service
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Service – Taking a look at how Intelligent Advisor integrates with Service Cloud, 11 June 2020, 10 aContent Submit your questions for the Service – Taking a look at how Intelligent Advisor integrates with Service Cloud session to have them answered during the live even…Heike Lorenz -Oracle 43 views 0 comments 2 points Most recent by Heike Lorenz -Oracle Intelligent Advisor for B2C Service
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Ginger alan 51 views 5 comments 1 point Most recent by Ginger alan Intelligent Advisor for B2C Service
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Integrating OPA with OECSummary Do we have a built-in OPA connector for OECContent Hi, Do Oracle provides an OPA built-in connector for integration with Oracle Engagement Cloud? Version OPA 18DNitin Nagrale 78 views 7 comments 2 points Most recent by User_EXVQ8 Intelligent Advisor for B2C Service
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Web service connectionsSummary I need to make a connection between OPA and a wcf web serviceContent Hi! I need to connect a WCF Web Service with OPA, in the documentation i found info about th…Diego Araya Mendez 74 views 1 comment 1 point Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service
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Link for OPA in Engagement CloudSummary How to generate the link for OPA in Engagement CloudContent Hello Comunity, Could you help us to genere the link for OPA: The URL for the hub is in this general …Nicolas Alpargatero 84 views 1 comment 1 point Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service