To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Intelligent Advisor for B2C Service
Discussion List
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Applying pseudo styles on checkboxes using style extensions not working as expectedSummary: We have a requirement where we need to change the style of the checkbox as per the customer branding. We are successfully able to modify some of properties of c… -
Issues in displaying the attribute value on the screen in OIA interviewSummary: We are capturing the location from the map(third party APIs) and using JavaScript extension, assigning the location captured from map to an attribute in the IA.…Sriranjjani Muralidharan Mastek 41 views 2 comments 0 points Most recent by Sriranjjani Muralidharan Mastek
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oracle Intelligent Advisor-- capture interview multiple times before submitSummary: We have a oracle policy modelling interview. in that it is required to capture the interview details multiple times and when the page is submitted, the intervie…
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Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…
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Launch error : "This interview can only be launched by a logged in agent or employee"Summary: When we launch an interview from HUB we are getting error message as "This interview can only be launched by a logged in agent or employee. Consult the document…
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Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro… -
Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t…
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th… -
SessionResumeErrorSummary: Is there a way to uncover what is causing a session resume error? Content (required): We've had a few external users receive the SessionResumeError which indica…
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How to retrieve INCIDENT ID created at the END of an Interview?Summary: Is there a way to retrieve INCIDENT ID created at the END of an Interview, so I can further handle other incident data via javascript? Content (required): Versi… -
Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe…
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How to use URLs from an OIA attribute as a Text Link in BI PublisherSummary: Content (required): I have URLs stored in OIA attributes. I would like to have the URL create a link using text in the RTF. For example instead of the form show… -
Renaming a hub projectSummary: I need to change a hub project, I wanted to confirm by renaming the folders it xprj, if there was anything I'm missing. Content (required): when starting a proj…User_2025-03-07-01-32-42-212 31 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212
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Screen is no longer relevant but is still showing up, why?Summary: Content (required): I have a screen that is set to show if relevant otherwise never. When it is relevant it shows up and the user can use it as expected. If the…
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Can OIA dynamically show either Next or Submit button on a screen?Summary: Can OIA dynamically show either Next or Submit button on a screen? Content (required): We have a requirement to show either the Next or Submit button on various…
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What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…
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New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a… -
How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …
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Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc…
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Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…
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Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s… -
CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …
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Copy values from a sibling entity to a child entitySummary: Content (required): I have an entity called the narrative that has a sibling called the project and a child called the nibling. Global the project the narrative…
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Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
About high-availability and resilience in oracle intelligent advisorContent Hi, Is there document available on PIA high-availability and resilience. Thanks, VasaviUser_2025-02-12-05-15-26-069 13 views 0 comments 1 point Most recent by User_2025-02-12-05-15-26-069
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Integration Between OPA and Oracle Commerce CloudSummary Best way to Integrate OPA with Oracle Commerce CloudContent Hello Everyone, I am new to OPA , and we have a requirement to integrate OPA with Oracle Commerce Clo… -
Oracle Adaptive Intelligence - TutorialSummary Need to know in detail about the availability of tutorial/training for Oracle Adaptive IntelligenceContent Hi, I have gone through the following link, https://ww…