Setup and Configuration
Discussion List
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how can we configure the dynamic from address in Service cloud messages objectWe have a requirement to send the mail's to end user's from dynamic from address based on Business Unit. We are able to change the channel Name only by following below d…Dara Nagasai 23 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Redwood SR/WO from Install base asset pageSummary: Greetings, We are currently focusing on Service Redwood Service requests and work orders. The necessary business process involves creating a service request fro…Tanuj Dhawan 52 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
How to add a new line in acknowledgment messagesSummary: Hi community, Is there any way to add a new line in acknowledgment messages? I have tried adding an enter, \n, and other commands but they don't seem to be rec…Ricardo BarreraR 44 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Hide Product Groups in Service Request Product field.Hi Team, In Service Request we will have Product Field. So in that field we see all Product Groups and Products as Hierarchy view. But is there any option to show only t… -
Way to exclude records from Duplicate IdentificationHello, We have a requirement here where we want to exclude matches for those two records which are having a particular source_system. Meaning in a duplicate Set lets say…
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How to make the user complete On-boarding task only after they finished watching a video?Summary: We need to add On-Boarding task that includes a video . We need to make the complete button for the task be enabled only when the user reaches the end of the vi…
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How to enable MFA for the oracle B2B fusion service cloudwhen a user logs into the Oracle Fusion Service application there must be one more mobile factor authentication. How do we achieve this?ManiKarthikkokkonda 12 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Fusion Service
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Make EFT - Third Party Payment ReferencesSummary: When making 3rd party payments through Make EFT, we have been informed that certain providers require a unique payment reference to be able to allocate them cor…
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Which setup is needed in the IDCS for the users to acces/edit all the tenancies and related apps?Hello, The customer’s team has requested an extension of their access level from view-only to full access for some users (all the tenancy and related apps). Based on the…Vitejanu Vasile-Madalin 11 views 2 comments 0 points Most recent by Vitejanu Vasile-Madalin Fusion Service
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Getting attached error while importing party site uses through bulk FBDISummary: Content (please ensure you mask any confidential information): Getting attached error while importing party site uses through bulk FBDI.
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How to hide a queue or make it read only for employees when creating a SR in classic HR helpdeskSummary: Need to hide the queue field in create service request page for a particular role. We want it to be visible for the Helpdesk administrator while creating a SR. …
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How to Whitelist an External Application's URL in Fusion ApplicationsThe how-to article posted below is credited to Swathy Lenjini, on whose behalf I am sharing it The UEF framework facilitates communication between external applications …Edson Junior, Oracle 225 views 1 comment 2 points Most recent by Abhilash K - Deloitte USI Fusion Service -
Time card and send the expense to the project if we have a self-service license.Can we enter the time card and send the expense to the project if we have a self-service license but no Oracle time and labor license? If yes, then how? Thanks, Kallol -
How to get autogenerated field value in redwood UISummary: There is a field (Record Number) which gets populated with autogenerated value whenever a Create button is clicked in Classic UI whereas we are not getting any …
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Mobile Application for users to take action on the workflowsHow to add PR, PO, Invoice and Expense Report workflows in mobile application for users to take action on the approval workflows.
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What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer ExperienceEvelyn Orozco-Oracle 31 views 2 comments 0 points Most recent by Evelyn Orozco-Oracle Fusion Service
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Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
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Can we define items under Root item class and then later moved to specific classesSetup of CX products We are setting up Cx Sales and Service only for business, no SCM process will be setup in Fusion. For Product setup prerequisites are configured, ho…ViswaG 22 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Fusion Service
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1want to do this in Service module, we dont want to use contract managment or Subscription managementSummary: We want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defi…
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Can we define DFF(s) which can store multiple values?We need to define DFFs which can accept multiple values from the user. Is it possible to do so in Oracle fusion?
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Is it possible to search for a document within a case?Summary: Our client has a requirement where they would like to be able to search for a document within a case so that is easy to retrieve and provide if needed. Does thi… -
Is it possible to rank/order queue resourcesMy client has a scenario where they have multiple resources assigned to a queue and are using automatic assignment via omnichannel. There will be a primary resource that…
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Schedule an Environment Refresh (P2T) on Fusion Cloud (Sales and service)Hi, we have a requirement from our customer and they need to schedule an Enrivonment Refresh (P2T) once every two month. Is this possible to achieve? And in case of yes,…Mariachiara 40 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Getting error while calling web service from triggerSummary: while calling a web service from before update trigger , we are getting the error as follows : Exception: [JBO-29000: Unexpected exception caught: javax.ws.rs.P…Bhagyashri Patwardhan 33 views 5 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S…
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Processing Electronic Invoices through CMK (Format - ZugFeRd, XRechnung)Hi Connects, As part of implementation project of 'Processing Electronic Invoices through CMK' functionality for Germany and Malaysia country, we are taking following ap…Jiten Jataniya 158 views 6 comments 1 point Most recent by DeepakJadhav7253 Payables, Payments & Cash Management -
Isolating View Privilege for "Users and Roles" TileHello, I've been testing different Function Security Policies and Data Security Policies combinations to be able to add only view access in the "Users and Roles" tile to…
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BPM Worklist does not open from Prod or Dev environmentsSummary: When attempting to access the approval workflows in Horizon via Setup & Maintenance> Manage Task Configurations for Human Capital Management, the page keeps spi…Viraj Mapari 97 105 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Add BI report in fusion front endSupply chain execution → Inventory Management → Manage Item quantities. In the above screenshot, I have added an OTBI report in the fusion front end. But I am not able t…Pranav Shourie C 15 views 0 comments 0 points Started by Pranav Shourie C Supply Chain Orchestration
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…Edson Junior, Oracle 554 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service