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HR Help Desk : Email Notification

edited Oct 22, 2018 3:47AM in Fusion Service 7 comments

Summary

Enable Email Notification by creating a object workflow for Service Request/Message

Content

Hello Experts,

Kindly share your inputs on the below:

Please let me know how to enable email notifications, We have been trying to use objects workflows in application composer to send automated notification based on events like the ones mentioned below.

  • when an employee creates an SR (Employee needs to be notified that the SR has been created)
  • When an SR is assigned to the agent based on the queue (Agent needs to be notified through email)
  • When an Agent updates an SR (Employee needs to be notified via email requesting to check the SR message)
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