Configuration and Administration
Discussion List
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Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic… -
How can we assign tasks in Journeys to specific Employee TypeHi, We have created a Journey, which has multiple tasks but not all tasks are applicable for CWK, so how can restrict the same.
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UCM - File expirySummary: What method does Oracle give cloud customers to view disk space utilization for UCM? Specifically for files which have exceeded 90 days, but have not been fully…
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24A OTBI Product Enhancement clarificationExactly what object types in OTBI are impacted by this 24A advanced notice. Does impact extend to csv or tab delimited files which are manually generated using rtf templ…
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How to change error into warning symbol in groovy scriptsContent Hi Team, When we put any validations using groovy scripts, we used to pop-up any message through the below syntax. "throw new oracle.jbo.ValidationException("Pop… -
How to auto populate Time Zone filed on Field Service Work Order based on Address postal codeSummary: We need to auto populate time zone value on Field Service Work Order based on the postal code provided within Address. Is this achievable? If yes how can we con…
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Repetitive past conversations of an email chain need to be removed.Summary: Hi Team, We have an issue where when a new response is sent from an SR, the mail chain that is being created is having repeating past conversations. Our client … -
Employees assigned to a payroll must have a US home address. (HRX-1560309)Summary: The issue can be reproduced at will with the following steps: Payroll Relationship - Add payment details - Save - error I have tried adding a different address,…
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Sharing View for GroupSummary: i'm trying to share my Views to other Users in the BPM Worklist but in Groups Filter, i'm not able to find any relevant group or role to share with, the custom … -
How to provide feedback on Oracle B2B -knowledge article ?Summary: How to provide feedback on Oracle B2B -knowledge article ? Content (required): We know that end users can rate the articles. Whether users can submit feedback/r…
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Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
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Unable to Find File Import and Export Task in Navigator ScreenHi, After cloning "File Import and Export" filed is not visible under the tools , i have found one the document "Doc ID 2483551.1". is it mandatory to do those setups af…
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Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when… -
Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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How to hide fields from disability info?Dear Oracle community, When adding the disability info to a profile, there is this nasty little field called "disability code" that becomes visible after creating the di…
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Map Job to a Resource RoleSummary: We want to use the job mapping to Resource role. Is there a profile option or a process to auto assign the Resource Role to the users? Content (required): When … -
Is there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDHIs there any way to call global function/Webservice with the Item Actions menu in Oracle cloud PDH
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In Webservices, how can we integrate with external webservice by passing a dynamic tokenSummary: We have a requirement to send the Opportunity status to an external webservice, but by using a dynamic token which is to be generated from a url everytime. how …
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In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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is it possible to setup the SR owner and still run Queue assignment?Summary: Queue assignment works only if the queue and the "Assign to" are empty. a few customer asked to be able to automatically assign the SR to the creator but still … -
Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha…
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How to access account records via URL in Oracle Sales Cloud?Summary: How to access account records via URL in Oracle Sales Cloud? Content (required): Wants to create a link, the user can access a specific Account record via this …
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. [email protected] is in the cc field) and th… -
How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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How to set up notifications for Service Request when an agent is already assigned to the SRSummary: What we want to know is why the agent assigned to the SR does not receive the bell notifications.
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How can we create the entitlement type?Summary: We want to create a new entitlement type in order to add a new coverage
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How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.SofiaIzlom 38 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to assign agents automatically in Help Desk?We need to know how to automatically assign the corresponding agents of the categories The steps were performed: Create queues for categories (Task - Manage queues for H…
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Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your ideas…