Configuration and Administration
Discussion List
-
Service Request - Attachment Size LimitSummary Service Request - Attachment Size LimitContent Hi Team, What is the size limit of attachment per incident? Is it similar like service cloud or any difference in … -
What are the uses of Employee & Resource Roles in OECSummary What are the uses of Employee & Resource Roles in OECContent Hi All, I want to know a good description for roles Employee and Resource What is the purpose of Emp… -
Inbound API AuthenticationSummary configuring new method of inbound authenticationContent Hi Team, Does anyone know more details about the new content added in 20D https://docs.oracle.com/en/clou…
-
SR creation for End-customer in case they bought the product from DealerSummary: Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account …
-
1Can we pass the file attachment from parent SR to child SR that generated by action plan?Summary: Need to have inherited attachment in generated action plan service request. Content (required): Dears, We need to copy/pass the attachment from original service… -
Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
Recommendation on migrating Assignments rulesSummary: Recommendation on migrating Assignments rules **This post was created as part of a How to Service Request (SR)**Sirajuddin Syed-Support-Oracle 23 views 1 comment 0 points Most recent by Sirajuddin Syed-Support-Oracle Fusion Service -
BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
-
Security privilege to allow "Create Note" for a userSummary: a new user is not able to create notes in "contact" screen. Content (required): I want to give the privilege to a specific user to be able to create notes in th…
-
How to disable create contact button on clicking of Add Contacts under Contact subtab in SR?Summary: We have client requirement to restrict the users from creating new contacts from Service Request. Can we restrict this ? Content (required): Version (include th…
-
How to handle the SLA calculation working depending on specific status not from the SR creationThe scenario is when creatinل SR we need the SLA starting to calculate depending on each status means if selected Log complain should calculate from the time selected th… -
In B2B add synonyms for an article ?Summary: Synonyms not working in my knowledge page after adding the words in Manage search dictionaries. Content (required): Added a synonyms under manage search diction…
-
In B2B under authoring classic page can we filter article by date updated/publishedSummary: Can we filter articles based on ‘date updated’ and /or ‘date published’ in B2B OKM authoring page. Tried to add a filter in advance search but couldn't find the…
-
Can we get all Lookup Codes present in the B2B Service cloud Application Using Adaptive Api Search.Summary: we're trying to fetch all the lookup codes present the B2B Service cloud Application Using Rest Api and Adaptive Search as well, any suggestions would be apprec…
-
Why Requested Date field changes to a day before when a new Work Order is saved?Summary: Requested Date field changes to a day before when a new Work Order is saved. Content (required): Requested Date is a standard field in Work Order Object in B2B … -
Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…
-
How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
-
Jobs important to run for customization of knowledge authoring page.what is the job process important to run to reflect the customization and configuration made in knowledge page? Content (require) name of jobs. step wise process to run …
-
We have a requirement to manually select records from a report in B2B fusion Service CloudSummary: We have a requirement to manually select records from a report in B2B fusion Service Cloud. Could you please suggest regarding this. Content (required):We have …Tejesh Bunga 13 views 1 comment 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
-
How Live experience cloud support surveys (or) it integrates with Survey tool?Summary: How Live experience cloud support surveys (or) it integrates with Survey tool? Content (required): Version (include the version you are using, if applicable): 2…
-
how to manage queue in live experience so that an associate should not be idle for a longer time?Summary: how to manage queue in live experience so that an associate should not be idle for a longer time? When Shared queue is enable in a team (so all the available as…
-
Is Live experience HIPAA compliant?Summary: Is Live experience HIPAA compliant? Content (required): Is Live experience HIPAA compliant? Pls share Data security documentation links Version (include the ver…
-
What all AI capabilities are offered by Live experience cloud?Summary: What all AI capabilities are offered by Live experience cloud? Content (required): What all AI capabilities are offered by Live experience cloud? If there are a…
-
Does Live experience cloud offer live chat?Summary: Does Live experience cloud offer live chat? Content (required): Does Live experience cloud offer live chat? Like can a end user first have a chat with the assoc…
-
How to manage skill and role of users in b2b cloud and live experience?Summary: How to manage skill and role of users in b2b cloud and live experience? Content (required): Let's say there is a user which has administration role in b2b servi…
-
How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if…
-
How to create new custom context in Live experience?Summary: Associates are able to see custom context of a caller where the details are picked up from the callers device. Similarly can we create a custom context which wi…
-
How does file import in Localization works in Live Experience?Summary: Since LX has option to import file for localized languages, is there any way to deselect the default English file and import a custom localization file to check…
-
How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…