Configuration and Administration
Discussion List
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How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan… -
Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up…
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OTBI - Minimum Proficiency LevelHello, Please note, in our configuration, each competency in job profile has a minimum proficiency level. In OTBI Analysis, under the "Workforce Profiles - Model Profile…
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What are the capabilities which we get in Fusion Service and Field ServiceSummary: What are the capabilities which we get in Fusion Service and Field Service Content (please ensure you mask any confidential information): We are looking to impl…
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Guidance Needed: Differences Between ODI 12c and 14c for MigrationHello everyone, I'm currently working on a migration project from ODI 12c to ODI 14c, and I'm looking for documentation or resources that summarize the key differences b…
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Create Customer Statements Error: Identify incorrect email address in customer metadataSummary: Create Customer Statements ends with warning/error. The job log has no information to identify the error - it just shows rows and rows of the same message, as s…
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can we create new column via sandbox in manage transactions page to display attachments in fusion.Summary: need to create new column via sandbox in manage transactions page to display attachments in fusion. Content (please ensure you mask any confidential information…Venkata Rami Reddy 12 views 2 comments 0 points Most recent by RVohra Fusion Applications Administration
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How can we create the entitlement type?Summary: We want to create a new entitlement type in order to add a new coverage
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how to use the pay-in-full option for more than one invoice for the same supplier?a customer has issue that when they navigate to to the invoice window and list invoices for a specific supplier, they attempt to select a couple of invoice and press the…Haia Ahmed 53 views 3 comments 0 points Most recent by Venkatesh Padamwar Payables, Payments & Cash Management
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How to set up notifications for Service Request when an agent is already assigned to the SRSummary: What we want to know is why the agent assigned to the SR does not receive the bell notifications.
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Is it possible to write the offer amount in word while creating the offer letter.Is it possible to write the offer amount in word while creating the offer letter.SUDIPTA KODALI 12 views 1 comment 0 points Most recent by Emil M-Oracle Recruiting, Opportunity Marketplace
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Guidance on Retrieving Assets Under Service ProfilesSummary: I’m looking for guidance to get the assets under Service Profiles. What steps or methods can be used to retrieve assets under Service Profiles? Which types of a… -
How to assign agents automatically in Help Desk?We need to know how to automatically assign the corresponding agents of the categories The steps were performed: Create queues for categories (Task - Manage queues for H…
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Is Oracle fusion maintenance available for mobile devicesSummary: We have a requirement to execute maintenance work orders in mobile devices like tablets or hand held devices. Content (please ensure you mask any confidential i…
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Need to do a bulk enrollment for the existing employeesWe need to migrate existing employees and enrol to benefit plans, please suggest us ways to proceed with this bulk enrollment, as when we used participant enrollment it …
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Can we cancel the Work Order from Classic UI ScreenIs there a way to cancel the OFSC Work Orders from Classic UI Screen, you can also let me know if this can be achieved through App Composer.
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 201 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service -
Can the chat estimated wait time calculation be modified?This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: The the average waiting time always return zero seconds, it …Robert Mutton-Support-Oracle 61 views 2 comments 0 points Most recent by Sachin Bhadange Fusion Service
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Is it possible to defer the date of quarterly patch within the same wave?Hi All, I think I know the answer to this question, but it has come from a senior stakeholder so would prefer to ask than guess! Our Fusion instance is on Wave 1, so we …Ian_Hill 60 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Applications Administration
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How a call center can be built with FusionSummary: We want the call center feature and would like to understand whether it’s a separate product or integrated within the Fusion service, along with details on how …
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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While registering customers in Bill Management, we need to register customer site and not accountWhile registering customers in Bill Management, we need to register customer site. But when going to the bill management screen we can only see customer account to be re…
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Enable Redwood Service without Service SubscriptionSummary: Enable Redwood Service without Service Subscription Content (please ensure you mask any confidential information): Dears, One of our customers is not subscribed… -
Users LicensesHi Team We are having about 15k resources that we are migrating from existing RightNow system to fusion system. Most of them will be disabled state. We are also making t…
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How to Redirect to Redwood UI When Selecting Global Search Results?Summary: How to Redirect to Redwood UI When Selecting Global Search Results? Content (please ensure you mask any confidential information): Hello community, I have enabl…
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Show default to All Work OrdersSummary: So, basically we have a subtab called Work Order on Service Request page where in the Show option we want to have default option as All Work Orders but currentl…
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Unable to add standard category LOV in the service entitlement matrix classSummary: Hi Team, I am trying to add the "Category" field as new conditional column in the standard coverage which is a standard field in service request object. In the …
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Can we update user timezone for all users at the same timeSummary: Is there a way to update the user timezone for all users at the same time in Oracle fusion which is usually set from user_menu>Set Preferences>Regional>Time Zon…Hriman Mandal 51 views 2 comments 1 point Most recent by HD - Fusion ERP-Oracle Fusion Applications Administration
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/how-you-set-up-service-request…