Configuration and Administration
Discussion List
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HRHD - Employee data sync to HRHDSummary Employee data from Core HR does not automatically sync to HRHD (in totality)Content We are facing an issue with Employee data from HCM sync up to HRHD. A large n… -
Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errorsSummary Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configureContent Hello, currently I …
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Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Can w able to disable the default queue in OEC ?Summary While creating SR the default queue is automatically set against the SRContent Hi Team, When a SR is created from Agent UI, automatic routing will not be happen,… -
Partner CTI serviceContent Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanks
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New SLA assignmentSummary New SLA assignment for different Project createdContent Hi Team, We came across a requirement where each customer can have new SLA and its milestone to achieve. … -
How to see error in Action plan - SR creation?Summary Error while creating SR using Action plansContent I have an action plan to create SRs, when I initiate the Action plan I get the error as attached. Hence wanted … -
Reopen closed SRContent Hi All, is there any possibility to reopen an existing SR if customer has replied to Closed SR? if possible then where we can perform this configuration? ~ Rohit -
Importing Service Categories for multiple languageSummary Importing Service Categories for multiple languageContent We understand Service categories support Translations from recent release. We would like to know, wheth…
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Imported Custom Status is not displaying in SRContent Hi, I'm trying to import different Custom Lookups for SR object (ex: Custom Severities, Custom Sources, Custom Status., etc) in which other lookups are being sho… -
Service Requests from Social MediaSummary Is there a way that we can Integrate owned social accounts in Engagement Cloud?Content Can we integrate owned Facebook and Instagram channels to Engagement Cloud… -
Configure the Prefix and Radix for Service RequestsContent Hi, I tried to create unique sequence for the SR as per the document. https://docs.oracle.com/en/cloud/saas/engagement/19a/faiec/using-profile-options-lookups-an…Mohana Gopal Selvam-Oracle 20 views 8 comments 2 points Most recent by Mohana Gopal Selvam-Oracle Fusion Service -
Work Order Creation - OFSCSummary Work Order CreationContent Hello Team, Need your support for creating the WO from EC. I need to know whether it is a point to point integration or via ICS. Was g…
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CX – How to Strengthen your Channel Strategy with Virtual Assistant, 27 February 2019, 9 a.m. PT - SContent Submit your questions for the CX – How to Strengthen your Channel Strategy with Virtual Assistant session to have them answered during the live event. Post your … -
Service Request - Attachment Size LimitSummary Service Request - Attachment Size LimitContent Hi Team, What is the size limit of attachment per incident? Is it similar like service cloud or any difference in … -
My Services Users vs Service Console Users in CRM InstanceSummary Difference between My Service Users and Service Console UsersContent Hi Experts, I have two questions on this topic 1) What is the difference between user provis…
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Object Name for Scheduled processContent Hi All, I am looking for object name for service request inside scheduled processes. I am calling one object function using Schedule Custom Groovy Object Functio…
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B2B and B2C contactSummary How to handle a contact serving both purposes in OEC?Content Summary:Same contact as B2B contact and B2C customerI have come across a scenario where, a contact c…
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Unable to edit field from Service Request contact relationshipSummary Unable to edit field from Service Request contact relationshipContent Objective: While adding contacts to a service request, we have to specify what role that co…
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Refresh Service Request Edit Page without closing the windowContent I am working on Service Request where a checkbox triggers a process that eventually updates a specific field in the SR currently opened in Edit mode. The update …
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Way to modify IB email processingSummary Is there a way to control the IB email processing?Content Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'UR…
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CX – Unlock the power of your contact center with Virtual Assistant, 31 January 2019, 9.am.PT - SubmContent Submit your questions for the CX – Unlock the power of your contact center with Virtual Assistant session to have them answered during the live event. Post your …
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Trigger the workflowContent Hi All, is it possible to trigger the workflow for service request when request is getting updated by FUSION_APPS_CRM_ESS_APPID ? Regards, Rohit
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CX – Oracle Engagement Cloud 18C Service update, 17 January 2019, 9 a.m. PT - Submit QuestionsContent Submit your questions for the CX – Oracle Engagement Cloud 18C Service update session to have them answered during the live event. Post your questions by posting…Michelle Brusyo-Oracle 15 views 0 comments 4 points Started by Michelle Brusyo-Oracle Fusion Service -
Ability to have unique sequence number for specific type of recordsSummary To have unique sequence numbers for records with specific typeContent Requirement: For SRs of type 'X' we have to have continuous numbers (unique sequences) for …
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
How to create Stand alone Address in OEC ?Summary To create addresses that are stand alone ie not related to any account or contactContent Dear Team, Could you clarify the following? I understand by data model F…
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Way to check the inbound emailsSummary Is there a way to check all the IB emails received by OEC?Content Dear Team, Is there a way to check all the IB emails sent to OEC? Why is it important? Currentl…
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Browser Object in Contact WorkspaceContent I have added a browser object in Contact Workspace at header level. See attached screen Shot. I am unable to find how to adjust the height from top of that Objec…
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…