Restrict DCS User to send email update on RESOLVED status SR and get autopreply notification email

Summary:

If SR is in Resolved Status then can we restrict DCS End Users for sending their email reply update to Service Request Area under Messages. Like example - DCS user opens an old email chain related to a SR and SR is now in resolved Status. And DCS user replies to that email again with some uery/ask , so currently if SR is in Resolved Status then this DCS email hits and updates SR for AGENT view in fusion.

So my ask is that — If SR is in 'Resolved' Status then can we restrict DCS customer's update coming in FUSION SR and DCS users should get back auto reply on same his email that this SR is in Resolved Status so it can not be updated and please open a New SR.