Redwood
Discussion List
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Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar…Sonam Wadhwani 11 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
How to filter contacts based on account for standard ContactNameTemplate on work order?Summary: How to filter contacts based on account for standard ContactNameTemplate on work order ? Content (please ensure you mask any confidential information): We have … -
What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser… -
How to Enable Team Panel on Service Request Details Layout?Summary: Hi, We are trying to enable a 'Team' panel on SR object detail layout in Next Gen UI. There is no Team Panel available in standard Panel container in the defaul…
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Rename label from "Internal" to "Finance"Hi, We have a customer requirement to change "Internal help desk" wording to "Finance Help Desk" . I managed to find this document but this is not helpful. It would be g… -
Redwood- Is it possible to add service center link in the header section of work order?Summary: Is it possible to add service center link in the header section of work order? Content (please ensure you mask any confidential information): In redwood work or…
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Advanced filters on custom Dynamic choice list field is not filtering data in Redwood work order.Summary: We have created one custom DCL for address sites and included filters using bind variable in work order object. It's working as expected in ADF, but in redwood …
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How to Configure Add button in service centre Edit Page?Summary: Hi @Edson Junior, Oracle On SR Edit Page we have some sections for Contacts and Team members which are OOTB. Similary, we want to configure sections for child o…Pratibha AdhavLTIMindtree 18 views 0 comments 1 point Started by Pratibha AdhavLTIMindtree Fusion Service
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Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
How to fire Notification on based on Value change in Service centre?Summary: Hi @Edson Junior, Oracle, In Service Request Edit Page, We have on Generate_otp_c field which is of checkbox type will return true and false values. For that, I…Pratibha AdhavLTIMindtree 19 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service
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24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se… -
Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i…
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Contact Name as Hyperlink in Custom Contacts PanelSummary: The Contacts panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I was able to successfully create the Contacts pan…
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Leveraging Service Console Navigator to Open an App UI in Oracle Fusion ServiceThis article provides a detailed guide on leveraging the Service Console Navigator to open an App UI in Oracle Fusion Service. Key points include: An overview of the Ora…
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Need to Know if Custom Pages and VBCS Pages work after Redwood UpgradeSummary: Our Fusion application is 24B. We have many Custom and VBCS pages in our PRM module. We would like to know if we upgrade our instance to Redwood, will the custo…Vairasundar_1997-Oracle 14 views 0 comments 0 points Started by Vairasundar_1997-Oracle Fusion Service
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How to hide foldout view on Service Request in RedwoodSummary: As part of business requirement need to hide the foldout panel under Service Request, expecting navigation to be SR create page to SR Detail page and SR Landing…
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Service Centre: How to make uniform font on the Service Request Pages?Summary: Hi @Edson Junior, Oracle , When we make field read only on Service Request Edit or create screen, the font size is getting changed. We can see in below screensh…Pratibha AdhavLTIMindtree 13 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service
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Redwood How to access SrNumber at layout level?Summary: Hi @Edson Junior, Oracle we want to take SRnumber in one variable at serviceRequest layout level. please help us to get Srnumber there. in below screenshot ther…Pratibha AdhavLTIMindtree 26 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service
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Can't view newly published Knowledge article in RedwoodSummary: Which process do we need to run to view newly published Knowledge Article in Redwood UI? Because the process which we were running is not compatible with Redwoo…
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 15 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Integrating Fusion field Service Work order attachment with OFSCSummary: We want to integrate Oracle Fusion Field Service work order attachments with Oracle Field Service Cloud (OFSC). Our call center team creates work orders and sha… -
How to implement Message in service center in redwood?Summary: We have functionality to record the comments from service request in Message subtab. Please suggest how can we implement this in service center? Content (please…
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how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
How to fix error (SVC-5295359) and (SVC-5295360)Summary: I wanted to convert an specific email to create SRs in helpdesk. I created a channel for this email address. Create auto routing rules to route any emails to th…
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NGS - How to create child object table with add button in service CentreHi @Edson Junior, Oracle , In Service center Edit screen we can see out of box tables for contact, Team etc. with create button. Similary we want to do for service custo…Pratibha AdhavLTIMindtree 33 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service
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B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin…
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How to create foldout panels for displaying Assets, Subscriptions, and CoveragesIn response to frequent requests, this article is specially crafted to aid system implementors. It focuses on a specific use case involving the display of installed base…
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Run Queue Assignment action not available in Redwood Fusion ServiceSummary: How to run queue assignment in Redwood Fusion Service. Run Queue Assignment action is not available. Also how do we set the queues and assigned to filed to null…VarunShinde 25 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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When is service moving to Redwood (completely)?When is fusion service completely moving to Redwood