Redwood
Discussion List
-
Unable to reply to the email received through creating the conversation in Case.Summary: In Case Management i am creating a conversation and sending an email to my self but when i am replying to that email from the outlook it is not getting added in… -
BPM Approval Notification ServiceRequestDetails Deep Link redirecting to Classic ADF UIIn Service request, we are triggering BPM Approval flow from Redwood layout but in approver notification the SR Details page deep link is navigating us to classic ADF la… -
Ability to make Category field as mandatory on Service Request pageHi, We have a requirement to make the below 2 standard fields as mandatory on create page of Service Request - a. Category b. Service Address source Currently, the syste…
-
Remove Delete Attachment Button from SubviewWe need to remove the access of delete the attachment from the UI.Currently in the Attachment Subview any user can delete the attachment which we need to restrict from t…Himanshu_Kumar 13 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Applications Administration
-
How to stop navigation to work order creation page?Summary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle could you please guide me to implement below use case? Our requirement is that when the EBSSRContact_Id_c field is …
-
Fusion transition from Responsive UI to RedwoodSummary: I have some questions to ask you about Fusion transition from Responsive UI to Redwood Content (please ensure you mask any confidential information): Hello, We …Giorgia 21 views 1 comment 0 points Most recent by Andrada-Oracle Fusion Applications Administration
-
Unable to add button bars for Case Management in the Cases Details page.In Case Management details page oracle has delivered some button bars - "Assign to me" , "Create Appointment" , "Compose Notes" . But i am not able to find the configura…
-
How to Configure Case Object NotificationThis document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case. Login to App Composer Create and enter in a…Edson Junior, Oracle 157 views 12 comments 3 points Most recent by Sanja Badanjak-Oracle Fusion Service -
Is it possible to generate chat summary in wrap-up notes in service center redwood?Summary: Hi @Edson Junior, Oracle , @Karyn Kurland-Oracle it is possible with Oracle Service Center in the Redwood User Experience — you can have the system auto-generat…
-
how to populate ebs sr number in service request object from custom object?Summary: Hi @Edson Junior, Oracle @Sono Chacko-Oracle, Could you please guide me on the below implementation? We have a requirement related to EBS SR creation. From the …
-
Redwood Features and Service Center BehaviorHi, we had already opened service requests about this last year and we were told that Redwood does not support After Create triggers. We wanted to check whether this is …
-
Is it possible to update solution notes automatically when service request is closed?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, with the help of Generative AI features is it possible to update solution notes automatically when service reque…
-
In Redwood UI, the action plans are starting automatically as soon as they are associated with SRWe have created multiple Action Plan templates that we associate with Service Requests. In the Redwood UI, when an Action Plan is added from the Action Bar of the SR, th…
-
Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
-
How to conditionally set the field value on the Service Request Create pageHi there 👋, In this video, Athira S. Nair from our UI Events Framework team discusses the importance of setting field values conditionally and introduces a solution tha…Edson Junior, Oracle 306 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
-
Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…
-
Enabling Custom Menu for Image & PDF Previews in SR Attachments - Oracle Fusion ServiceOverview Oracle Fusion Service provides an out-of-box (OOB) preview capability for image attachments exclusively within the Service Request (SR) object. This functionali…
-
Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…
-
How to remove add contact button from service request edit page in redwoodSummary: @Edson Junior, Oracle, could you please help how to remove "add contact" button from service request edit page in redwood? Content (please ensure you mask any c…
-
Redwood Service Un-Expected BehaviorI'm working on a Redwood service implementation, and I'm facing an issue with the Details page in Visual Builder. The page is being displayed using the Action Plan fragm…
-
User is unable to edit the category in responsive requisition page.Summary: Category is not Editable in responsive requisition page, but user is able to edit the category in classic page. Content (please ensure you mask any confidential…uppara kiran-Oracle 70 views 8 comments 0 points Most recent by Ashok Sriniva-Oracle Self Service Procurement
-
Hide Add Absence Button on calendar page under Time and Absence on redwood pageAs duration is not getting auto populated while applying absence under ME > Time & Absence > Calendar, would like to hide Add Absence Button on calendar on redwood page
-
How to complete task created by another person which role is needed to give permisionSummary: If I have 2 users, User A and User B, and User A create one task under the service request. Now I want to complete that task by the User. In that case, User B i…
-
How to map Queue ID in SDP Variable in Service Center layoutSummary: Hi Team , We are trying to display the ‘Assign To’ (Resources) dropdown values based on Queue Resources in Service Center Redwood. For this, we are using a Sing…
-
features enabled under the Gen AI enablement for the Redwood Service Center?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please share the detailed list of features that have been enabled as part of the Gen AI enablement init…
-
How to fetch external VBCS application links dynamically instead of hard coding the link in VBSSummary: We want to pull external links dynamically instead of hard coding the links in Redwood VBS and don't want to update it manually when migration to prod occurs. @…Yuvraj Mapari 57 views 9 comments 0 points Most recent by Yuvraj Mapari Visual Builder Studio for HCM
-
Recent Items for Contacts and Custom Objects in Service HomeDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 25 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
-
How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 206 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
-
END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi…Justin Anderson-Oracle 199 views 0 comments 1 point Started by Justin Anderson-Oracle Fusion Service -
Change Drawer Size for Add ProductsSummary: On Create Opportunity, I was able to increase the Drawer size, I want the same drawer size while the "Add Product" is clicked. I have tried by using Smart Actio…