Redwood
Discussion List
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features enabled under the Gen AI enablement for the Redwood Service Center?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please share the detailed list of features that have been enabled as part of the Gen AI enablement init… -
How to map Queue ID in SDP Variable in Service Center layoutSummary: Hi Team , We are trying to display the ‘Assign To’ (Resources) dropdown values based on Queue Resources in Service Center Redwood. For this, we are using a Sing…
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END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi…Justin Anderson-Oracle 19 views 0 comments 0 points Started by Justin Anderson-Oracle Fusion Service -
Change Drawer Size for Add ProductsSummary: On Create Opportunity, I was able to increase the Drawer size, I want the same drawer size while the "Add Product" is clicked. I have tried by using Smart Actio…
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Unable to use "Self-service chat agent"Summary: We noticed that the "Self-Service Chat Agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is unclear. If…
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action… -
how to take service requests fields data without making extra rest callSummary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle How can I retrieve the Service Request field data without making an additional REST call? I tried the following, bu…
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Clarification on Redwood Adoption Policy and Classic UI Deprecation in 25C Environment Details:Product: Oracle Fusion Cloud HCM Current Version: 25B Query Regarding Version: 25C Business Impact: Our organization is in the process of strategic planning for the mand…Victoria Schrader-Montgomery 81 views 5 comments 1 point Most recent by Gaetano Pugliese HCM Communicate
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How to fetch external VBCS application links dynamically instead of hard coding the link in VBSSummary: We want to pull external links dynamically instead of hard coding the links in Redwood VBS and don't want to update it manually when migration to prod occurs. @…
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How to complete task created by another person which role is needed to give permisionSummary: If I have 2 users, User A and User B, and User A create one task under the service request. Now I want to complete that task by the User. In that case, User B i…
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How can hide the pagination icon from Service request pageSummary: On the Service request details page, it shows the Pagination icon, which I added in the image. This is in fusion service Need to remove or hide this Icon. Can y…
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Setting MSI Tab Label as SR Number in Oracle Fusion ServiceDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 15 views 0 comments 1 point Started by Swathi Cherukuri-Oracle Fusion Service
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Open Contact in a New Service Console Tab When Accessing from SRDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 16 views 0 comments 1 point Started by Swathi Cherukuri-Oracle Fusion Service
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a…
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Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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Is it possible to migrate all the customization on SR details page?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, We recently noticed that in the 25D Redwood Service Center, Oracle has introduced a new Details page. Could you …
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How to add a custom field in the Contact subpanel under the Account object?Summary: How to add a custom field in the Contact subpanel under the Account object? Content (please ensure you mask any confidential information): I have created a cust…
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How to check Inbound Messages in Redwood Service Request?In SUI, I am able to see the messages. But in Redwood SR, how to check the Inbound Messages?Vignesh Prabhu Ganesan 14 views 2 comments 0 points Most recent by Vignesh Prabhu Ganesan Fusion Service
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How to Redirect to Redwood UI When Selecting Global Search Results?Summary: How to Redirect to Redwood UI When Selecting Global Search Results? Content (please ensure you mask any confidential information): Hello community, I have enabl…
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All custom saved searches are not getting copied in Redwood service centerSummary: Hi @Edson Junior, Oracle , @Sono Chacko-Oracle , @Karyn Kurland-Oracle, We’ve noticed that the saved searches created in the Classic UI are not visible in the R…
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Service Request foldout panel not getting updated immediatelySummary: Hi @Edson Junior, Oracle @Jithesh Vijayakumar-Oracle @Sono Chacko-Oracle @Karyn Kurland-Oracle We have designed custom foldout(Product Info) panel on service re…
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Service and Field Service Leaders: Join us for CX Solution Overview demo hours!Have you seen a demo of our Service Automation Suite? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly scheduled Oracle CX Sol… -
Survey Response UIIntroduction This article presents a custom UI solution based on Visual Builder for submitting survey responses. This solution utilizes a custom UI fragment that dynamic…