Redwood
Discussion List
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ERP Sandbox Appearance and CX Redwood/Visual Builder InconsistenciesWe are configuring the appearance of one of our environments and we can see inconsistencies in appearance between ERP and CX after publishing the sandbox we made. You ca… -
Migration from Summary Notes to InteractionsSummary: We are migrating a ADF Implementation to Redwood Fusion Service and Sales. We have run into a number of problems with the move from Summary Notes to Interaction…
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page… -
My Client is using classic HRHD. Is it possible to move to redwood without migrating to NextGen HRHDHi Team, We are using Classic HRHD. To implement Redwood, can we just enable the "Redwood User Interface for Service" feature within Service Offering? or do we need to m…
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Is unified layout mandatory for redwood timecardHi, Is enabling unified layout mandatory for Redwood Timecards ? Thanks, Chugil
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How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …
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How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What…
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how to show Service Request number in My Messages Section in Service Home?Summary: Hi @Karyn Kurland-Oracle how to add service request number in My message section? Content (please ensure you mask any confidential information): Version (includ…
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Default Work Order Type based on Custom Category of Service RequestSummary: We have custom field on Service Request with values like CUST_TM, CUST_STARTUP etc. and we have Work Order Type with same values CUST_TM, CUST_STARTUP. But I am…
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Frequently clearing cache since Redwood upgradeGood Afternoon All, Since implementing Redwood, our HR specialists have encountered an issue where the page freezes mid-transaction, particularly when creating a new hir…
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Redwood Knowledge Workflow ErrorHi All, Has anyone able to use Redwood Knowledge Workflow successfully ? I am trying with a simple step to review the knowledge article. I have followed below steps in c…
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Redwood - How can i add contacts under an account to every SR which is created in fusion service ?Summary: Need to add / associate a subset of available contacts under an account to every service request created for that account. We have a business requirement on whi… -
Redwood-How to remove few sections in SR edit PageSummary: Hi Team, I want to remove below sections in SR edit page as per the below screen shots . I am not able to find OOTB configurations to remove them, Could you ple…
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How to Automatically Assign a Queue Upon Case CreationAs of 24A, automatic queue assignment is not supported OOTB on Case creation. However, this can be achieved using Object Workflow and Groovy: Login to App Composer Creat…
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Issue with "Create Generic Work Order" Page in Redwood UISummary: Hi Team, We are currently facing an issue with the "Create Generic Work Order" page in the Redwood UI. When clicking the option to create a generic work order, …
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How to Hide Infolets from the Service Dashboard in Oracle Fusion Service?I’m looking for a way to hide certain infolets from the Service Dashboard in Oracle Fusion. Some of the infolets are not needed for all users, and I’d like to control th… -
How to enable the critical flag for employee in edit service request page?Summary: Business need the critical flag available for employee in edit service request page. This will give option to employee to escalate. Please suggest the option in…
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Unable to edit the reward points for recognitions in CelebrateHello, When I created a recognition plan in Celebrate, I have enabled the option of Rewards Points from Configure Global Settings. As per the current functionality emplo…
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…
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CKEditor support for Goal CommentsSummary: In Release 25a it was mentioned that tables are one of the features of the CKEditor, however there is no exact value indicated in the VB Express to show tables.…
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Creating a Static List for Single Select in Visual BuilderI often need to create a static list of values when demonstrating a Service extension. You might also want to use a single select option without a service data provider.…Edson Junior, Oracle 373 views 2 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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How to access AI Agent Studio in Oracle Cloud ApplicationsSummary: I have gone through multiple documents and videos about Oracle introducing AI Agent Studio. However I could not find the navigation to access 'AI Agent Studio' …Pranav Muley 352 views 4 comments 0 points Most recent by Bryan Kennerley Oracle AI for Fusion Applications -
CX Service UI Extension App is missing - 25A?We cannot see the CX Service UI Extension App in VBS, but we can see CX Helpdesk UI Extension. We've tried recreating projects and everything from scratch, and have all … -
How to add 'Create Case' as a Quick ActionSteps: Create Sandbox Add & Navigate to Structure Click on Service -> Quick Actions -> Expand Service Center Quick Links Click on Create Enter Quick Action Details Optio…
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Increase/Remove the CSV file download limit in the transaction consoleHi Everyone, Is it possible to increase the CSV file download limit in the transaction console? Currently, we can only retrieve up to 500 records. However, our client re…Girish Kushibi 7 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Configuration Report/Global Search Capability in RedwoodSummary: Configuration Report/Global Search Capability in Redwood Content (please ensure you mask any confidential information): Hi, Is there a way to search across code…
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How to add Custom fields in Task Edit page within Case Management?We have defined few Action plan action like Investigation Meeting Scheduled. Now when the agent is updating this action we want to capture the actual date of Investigati… -
What does Retention field mean on Team Activity Center page on RedwoodSummary: We are implementing redwood and while doing so we wanted to know what does Retention field with percentage mean on Team Activity Center page. Content (please en…
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Trying to re-locate Cancel and Submit button on Redwood HCM pagesSummary: While implementing the Redwood UI, we're facing a challenge with filling in the required details during a transaction. When attempting to cancel a specific sect…
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Hide inactive assignment results while doing a worker search on redwood HCM pagesWe are currently implementing Redwood and aiming to hide inactive assignment records during worker searches on Redwood HCM pages. Additionally, we're trying to set a def…Palak Raval 11 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Visual Builder Studio for HCM