Redwood
Discussion List
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Redwood- How to remove attachments category from attachments section in SRSummary: Hi Team, Could you kindly guide me through the steps to remove the attachments category from the attachments section in SR, as shown in the screenshots provided… -
Redwood-How to remove few sections in SR edit PageSummary: Hi Team, I want to remove below sections in SR edit page as per the below screen shots . I am not able to find OOTB configurations to remove them, Could you ple…
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How to Add/Create a Metric Card for the Service Home PageSummary: Here are step-by-step instructions on how to add a metric card in the Service Home Page. The Metric card section is highlighted in the red box: NOTE: I used an … -
Object workflow notification when the SR status changed from ResolvedSummary: I’m creating an object workflow to send an email notification when the status of a Service Request changes from "Resolved" to any other status. For example, if …
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Unable to edit the reward points for recognitions in CelebrateHello, When I created a recognition plan in Celebrate, I have enabled the option of Rewards Points from Configure Global Settings. As per the current functionality emplo…
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How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service … -
How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene…
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Audit log for custom ObjectsHi, We have created custom objects and using Redwood UI to manage the records. We have enabled all the objects and its attributes for audit log under manage audit polici…Jaymin Kansara_31 21 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Service Centre: how to set default value for field?Summary: Service Centre: how to set default value for field on Edit Page? Hi @Edson Junior, Oracle@Karyn Kurland-Oracle I tried below approach but it did not work. We wa…
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Category - Internal Help DeskHello team, In the classic Fusion Service (CX) view, when creating Service Requests (SRs), an icon was displayed under "Category" that allowed you to see the Category Na…
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How can I leverage Category Code in a usable way on the Service Request Edit page?Summary: I am attempting to use the Category Code on the service request edit page in order to drive show/hide logic for other fields. Essentially, if I had a category f…
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Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil… -
Person Management-Redwood or Responsive UIHow to enable Responsive or Redwood Pages for Person Management.
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Redwood How to access SrNumber at layout level?Summary: Hi @Edson Junior, Oracle we want to take SRnumber in one variable at serviceRequest layout level. please help us to get Srnumber there. in below screenshot ther…Pratibha AdhavLTIMindtree 81 views 8 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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How to hide search knowledge smart action from oracle service center?Summary: Search knowledge smart action is not listed in app composer smart action list to enable and disable it from there, Is there any way to disable it from action ba…
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what is the use of follow smart action in Service center?Summary: there is Out of box smart action is present i,e follow but when I am clicking on it I getting below error. and could you please explain the use of this smart ac…
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required to show account and contacts and activities under redwood service?Summary: Hi @Edson Junior, Oracle , @Karyn Kurland-Oracle Could you pls let us know What privileges/roles are required to show account and contacts and activities under …
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Account address is not updated if account is changedSummary: Hello community, We are noticing unusual behavior on the screen for creating work orders. When we add the account automatically the address field is filled as s…Ricardo BarreraR 11 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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ReferenceError: cxcore is not defined Error (Redwood)Summary: Hey All, We are trying to configure CX-Panel for WorkOrder in the SR Overview Page so that users have the capability to filter which is not available with custo…
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Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM?Summary: Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM? Content (please ensure you mask any confidential information): The said feature… -
How to Whitelist an External Application's URL in Fusion ApplicationsThe how-to article posted below is credited to Swathy Lenjini, on whose behalf I am sharing it The UEF framework facilitates communication between external applications …Edson Junior, Oracle 71 views 1 comment 2 points Most recent by Abhilash K - Deloitte USI Fusion Service
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Access in the list of values from the CX Picker Saved Search ListsSummary: Access in the drop down list from the CX Picker Saved Search Lists Content (please ensure you mask any confidential information): Hi, Could someone assist with …
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How to change the label of Panels in Panel ContainerSummary: Content (please ensure you mask any confidential information): I want to change/Rename the Panel Header Labels as highlighted below . I could see an option to e…
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How to get autogenerated field value in redwood UISummary: There is a field (Record Number) which gets populated with autogenerated value whenever a Create button is clicked in Classic UI whereas we are not getting any …
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Custom Object in Redwood works in VBS' Preview, but not in Fusion after the workspace is published.Summary: Hi, I have a custom object called AR Invoices which I want to display in Redwood through App UI Extension. I followed the following document for generating the … -
Oracle Redwood - standard field filter Queue in Service Request to only show specific valuesSummary: Queue field in service request shows multiple queue values, since multiple implementation are using it can we filter them only to show specific values in Redwoo…
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Making Product Selection mandatory on Lead Creation Pages in CX Mobile applicationSummary: In CX Mobile application, we want to make the product selection mandatory while creating a Lead. We do not want this to be mandatory for Web application users, …
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Redwood - How to show notes in service requests?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle how to enable show notes smart action in service center? user wants to see notes or how can we enable notes panel…
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How to make a virtual field requiredSummary: Hi community, I have the virtual fields ibAssetPkVF and productVF and I would like to make these fields mandatory depending on the value of the Type field. This…Ricardo BarreraR 12 views 1 comment 0 points Most recent by Rahul-Singh-Support-Oracle Fusion Service
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How to enable the critical flag for employee in edit service request page?Summary: Business need the critical flag available for employee in edit service request page. This will give option to employee to escalate. Please suggest the option in…