Redwood
Discussion List
-
B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin… -
How to create foldout panels for displaying Assets, Subscriptions, and CoveragesIn response to frequent requests, this article is specially crafted to aid system implementors. It focuses on a specific use case involving the display of installed base… -
When is service moving to Redwood (completely)?When is fusion service completely moving to Redwood -
How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…
-
How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
-
How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas…
-
B2B Service for Incident ManagementSummary: Can the Oracle B2B Service Request/Center used for raising service requests also be utilized for reporting incidents? Content (please ensure you mask any confid…
-
Restrict DCS User to send email update on RESOLVED status SR and get autopreply notification emailSummary: If SR is in Resolved Status then can we restrict DCS End Users for sending their email reply update to Service Request Area under Messages. Like example - DCS u…
-
How to see recently viewed records in service center?Organization: Terex corporation Summary: Users wants to see recently viewed cases in service center. Is there any way we can see these records? Content (please ensure yo…
-
How to use Smart Action to open a dialogOverview This guide provides an overview of how to use Smart Action to open a dialog. The approach described can be utilized to address various use cases, including upda…Edson Junior, Oracle 131 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
-
How to configure update smart actions in service center for Custom fields?Organization: Terex corporation Summary: How to configure update smart actions in service center for Custom fields? We want to have one update smart actions for custom f…
-
How to change Logo of Oracle HCM on the basis of Legal Entity?Is there any functionality in Oracle Fusion HCM Cloud to change the Logo of Application on the basis of Legal Entities. If a user from one specific legal entity login to…
-
New account not searchable in redwood pagesSummary: The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from either on Fusion Service -…Imran R Khan 12 views 4 comments 0 points Most recent by Jacqueline Li-Support-Oracle Fusion Service -
Unable to add resources to Internal Service request queuesSummary: I'm setting up internal help desk requests. I created a custom resource role and set the Usage to Service feature. I assigned this resource role and a resource … -
View photo option on work order attachment ( redwood)Summary: Greetings, Currently, on the OFSC Work Order Next Gen UI, we are mapping photos from OFSC to B2B Work Orders. As a user, it would be highly beneficial to have a…
-
NGS - How to give expression in Layout condition?Summary: Hi @Edson Junior, Oracle , In Service center we requirement like need to show layout conditionally and layout condition is of following. if(CategoryId==30000001…Pratibha AdhavLTIMindtree 43 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
-
Standard Content Type not visible when creating articles in Knowledge using Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
-
Performance Document can Automatic Upload to DORHi Team, We've one client requirement to attach the performance document as document of record (DOR) once the PD gets completed upon the performance cycle in redwood UI?…
-
Remove Employee's Copy Help Desk RequestSummary: We have hidden the Copy Help Desk Request action for agents via Application Composer > Smart Actions. However, there is still that same action for employee. We …
-
Unable to edit the reward points for recognitions in CelebrateHello, When I created a recognition plan in Celebrate, I have enabled the option of Rewards Points from Configure Global Settings. As per the current functionality emplo…
-
Generative AI - Knowledge ArticleAI in CX B2B Service. We have a requirement to show AI features in CX B2B Knowledge Article. When we attach knowledge article in Service Request, AI creates response dra…
-
Case Management Fields in redwood UISummary: We have 3 categories of Case management. And we have around 60 Date fields to be created but when we tried creating under Application Composer > Standard Object…
-
Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act…
-
Redwood - How default field value on create in Service Request?Summary: Hi @Edson Junior, Oracle, On Service request page we have Customer Type. For this field we want default value as PARTICULARIES. we tried to give default value f…Pratibha AdhavLTIMindtree 31 views 1 comment 1 point Most recent by Daniel Placinta -Support-Oracle Fusion Service
-
How to disable or remove cancel work order button from OFSC work order screen? ( redwood)Summary: How can we disable or remove the "Cancel Work Order" button from the OFSC work order screen in Fusion Service Redwood? Alternatively, is it possible to remove t…
-
"Automating Service Request Status to 'In Progress' for Generic or OFSC Work Orders"Summary: Could we automate the service request status to "In Progress" when creating a Generic or OFSC work order? Content (please ensure you mask any confidential infor…
-
Approval Hierarchy for HelpdeskSummary: Is it possible to set an approval hierarchy for specific Help desk Requests?
-
I am unable to see my internal service requestsWhen I create an internal service request, i am unable to see it from Help desk request work area. I have assigned all the necessary helpdesk related rolesas well. Any h…
-
How to give access to view conversation message to user with only 'Next Gen HR Help Desk User' roleSummary: How to give access to view conversation message to user with only 'Next Gen HR Help Desk User' role Content (please ensure you mask any confidential information…