Redwood
Discussion List
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Problem description panel title in service centerHow to change the title of the problem description panel in the detail page? -
rollback a specific commit in VBS Redwood Fusion (from main branch)Dear Experts, Main branch is having final code which user wants to deploy to prod but in between business requested to remove a specific change from code . example as pe…Oracle PaaS Consultant-Oracle 54 views 3 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Custom Object in Redwood works in VBS' Preview, but not in Fusion after the workspace is published.Summary: Hi, I have a custom object called AR Invoices which I want to display in Redwood through App UI Extension. I followed the following document for generating the … -
Selective Message History Forwarding in Service CenterHi CCC, we already have the setup in place that allows the message history to be carried over in each reply on Service Center. The issue is that our client would like to…
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What’s New in 25B – Highlights by ModuleWe’re excited to share some of the key enhancements from the 25B release that can help your teams work smarter and deliver great service. Below are some updates grouped … -
How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi…Edson Junior, Oracle 125 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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Service Centre - How to filter Assign to based on queue?Summary: Hi @Edson Junior, Oracle, We have Assign To standard field in Service Request. But in dropdown it is showing all the resources. But we want see only queue membe…
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Unable to Submit SR in New UI of Oracle SupportIn the new Support UI launched yesterday (11/11/24), we are unable to raise the SRs as the 'Next ' button stops appearing by the end of the questionnaire. There is no fu…Aahiri_Sarma 84 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and chec…
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How can I leverage Category Code in a usable way on the Service Request Edit page?Summary: I am attempting to use the Category Code on the service request edit page in order to drive show/hide logic for other fields. Essentially, if I had a category f…
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How can I enable "My messages" in Service Home RedwoodSummary: Hi community, I would like to know how can I enable "Me messages" section in Redwwod to see inbound emails. When open this view I cannot see enything: can you h…
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How to avoid duplicate contact creation?Summary: Hi @John Vakoc-Oracle, @Edson Junior, Oracle, If contact is already exists how to warn/show msg to user that this contact is already exists if user trying to cr…
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How to create receipt accounting for receipts through SSRHi there, We are only implementing Procurement modules. The PO receipts are created in the Self service receiving. Below are my questions; How to create receipt accounti…
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Nextgen:Milestone is not working based on Business Unit. It picks up the default coverage milestoneSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Issue with Dynamically Inserting Service Request Number into Redwood URLSummary: I am working on constructing a Service Request Redwood URL to be used in an email template. The template will be triggered via the Apps Composer → Object Workfl…
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How to Use the Service Console Navigation Framework to Open Pages within Service Console TabsOverview Core Service objects like work orders, tasks, and milestones open within the console as in-app tabs, providing a seamless and efficient experience for multi-tas…
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How to Use the CX Extension Generator in Fusion Service Redwood that opens a Separate Browser TabCore Service objects like work orders, tasks, and milestones open within the console (in-app tabs) to create a seamless experience for multi-tasking users. However, we r…
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Redwood SR/WO from Install base asset pageSummary: Greetings, We are currently focusing on Service Redwood Service requests and work orders. The necessary business process involves creating a service request fro…Tanuj Dhawan 83 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Bulk Approval for HR Specialists and Line ManagersHello, Is there a way for HR Specialists and Line Managers to bulk approve transactions in Oracle Fusion HCM? Specifically, we are looking for a solution that allows the…
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How to Create a Custom Folder in the Case Details PageSteps: Go to the Case Details page Click on the Logged-in user icon and then click on "Edit Page in Visual Builder" Select the VB project Once the project workspace open…
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How to Configure Stripe Code for Case CreationSummary: As of 23C, the stripe code for case creation is defaulted to "ORA_SVC_CRM". So when a user creates a Case, the new Case is CRM case. If any customer wants to cr…
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Redwood- How to remove attachments category from attachments section in SRSummary: Hi Team, Could you kindly guide me through the steps to remove the attachments category from the attachments section in SR, as shown in the screenshots provided…
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How to Add/Create a Metric Card for the Service Home PageSummary: Here are step-by-step instructions on how to add a metric card in the Service Home Page. The Metric card section is highlighted in the red box: NOTE: I used an … -
Object workflow notification when the SR status changed from ResolvedSummary: I’m creating an object workflow to send an email notification when the status of a Service Request changes from "Resolved" to any other status. For example, if …
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Audit log for custom ObjectsHi, We have created custom objects and using Redwood UI to manage the records. We have enabled all the objects and its attributes for audit log under manage audit polici…Jaymin Kansara_31 51 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Service Centre: how to set default value for field?Summary: Service Centre: how to set default value for field on Edit Page? Hi @Edson Junior, Oracle@Karyn Kurland-Oracle I tried below approach but it did not work. We wa…
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Category - Internal Help DeskHello team, In the classic Fusion Service (CX) view, when creating Service Requests (SRs), an icon was displayed under "Category" that allowed you to see the Category Na…
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Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil… -
Redwood How to access SrNumber at layout level?Summary: Hi @Edson Junior, Oracle we want to take SRnumber in one variable at serviceRequest layout level. please help us to get Srnumber there. in below screenshot ther…Pratibha AdhavLTIMindtree 81 views 8 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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what is the use of follow smart action in Service center?Summary: there is Out of box smart action is present i,e follow but when I am clicking on it I getting below error. and could you please explain the use of this smart ac…