Redwood
Discussion List
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C… -
Remove specific Infolets from Infolet section without Agents / Managers interference.Summary: Remove specific Infolets from Infolet section without Agents / Managers interference. Content (please ensure you mask any confidential information): We need to …
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Redwood for Core HR -need assistance on migrationHi , We are starting to implement Redwood in our firm for Core HR HCM. Can someone please guide what is the step by step procedure in a short form so that i can then fol…
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Rename or remove show action in Redwood UIHi, We are implementing Redwood UI and would like to know if it is possible to change the names of actions in the action bar menu. For example, we have a custom object c…Mariachiara 23 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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The Art of the Possible: Direct Access to Service Request DetailsOverview This guide will show you how to skip the foldout panel and go straight to the Service Request Details page. Don't worry - the foldout panel is still there if yo… -
The Art of the Possible: Opening Service Requests in a Drawer from the Landing PageOverview This tutorial will show you how to use Fusion Service Extensibility to design a drawer that offers a quick way for users to edit service requests from the list …
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t…Prakash Dharamsodh 185 views 14 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service -
How to extend side and foldout panels in Fusion Service Center - Join us on Nov 5th!Hey! Want to see how to extend side and foldout panels in Fusion Service Center? Join our live webinar on Nov 5th at 9am PST. Karyn Kurland, Sono Chacko, and I will be s…
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Run Queue Assignment action not available in Redwood Fusion ServiceSummary: How to run queue assignment in Redwood Fusion Service. Run Queue Assignment action is not available. Also how do we set the queues and assigned to filed to null…
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Oracle fusion Service Cloud Translation not working in Redwood VBHi All, For CX Service Cloud added the translation in Redwood VB for custom fields, Which is not working and system throwing JSON error as below. The same steps we have …
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Search Accounts using non-Primary addressSummary: Search Accounts using non-Primary Address Content (please ensure you mask any confidential information): Hi , We have a requirement wherein we need to search Ac…
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How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi…
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How to add attachment panel in service center?Summary: We have one requirement to add attachment panel in service center. It was OOTB previously and I want to implement same. I tried following How to add a custom fo…
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BPM Approval Notification ServiceRequestDetails Deep Link redirecting to Classic ADF UIIn Service request, we are triggering BPM Approval flow from Redwood layout but in approver notification the SR Details page deep link is navigating us to classic ADF la…
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Redwood How to access SrNumber at layout level?Summary: Hi @Edson Junior, Oracle we want to take SRnumber in one variable at serviceRequest layout level. please help us to get Srnumber there. in below screenshot ther…Pratibha AdhavLTIMindtree 61 views 6 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Can't view newly published Knowledge article in RedwoodSummary: Which process do we need to run to view newly published Knowledge Article in Redwood UI? Because the process which we were running is not compatible with Redwoo…
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Creating a Static List for Single Select in Visual BuilderI often need to create a static list of values when demonstrating a Service extension. You might also want to use a single select option without a service data provider.…
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How to add a Knowledge Article while composing a message in Redwood Service Center?Summary: In classic UI we have an option to Insert Knowledge Articles. How to perform the same action in Redwood Service Center. Below is the reference from Classic UI @… -
is there any way we can get active record details at layout level action chain in service centre?Summary: At layout level action chain in service center if I want to access fields data or active record data, is there any way to handle this? Content (please ensure yo…Jidnyasa Falak 21 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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What to be done to see email conversation on activities panel and Compose Email smart action?Summary: What to be done to see email conversation on activities panel and Compose Email smart action in redwood service center? Content (please ensure you mask any conf…
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How to Set a Default Channel Type in Fusion Service CenterThis guide provides step-by-step instructions for setting a default Channel Type during Service Request (SR) creation in Fusion Service Center, using Visual Builder Stud…
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Create Custom Panel for Attachments in Redwood Service CenterSummary: The attachments panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I've tried following this post for contacts (ht…
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Custom analysis on Service HomeWe would like to customize the home page of the Service Center (Service Home) by adding different sections than those currently available. We have searched extensively t…
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Object Level Trigger works in Classis UI but not in RedwoodSummary: Hi All, I wrote one before update trigger in activity object and it is working as expected in Service Classic UI but it is not working in Service Redwood. Per R…
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My team' accounts in custom VBCS pageSummary: Content (please ensure you mask any confidential information): I am building a custom page similar to this redwood page. When I checked the CX sales REST api do…
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Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…Ashley Burton Pink 47 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to filter contacts based on account for standard ContactNameTemplate on work order?Summary: How to filter contacts based on account for standard ContactNameTemplate on work order ? Content (please ensure you mask any confidential information): We have …Jidnyasa Falak 42 views 6 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Redwood Knowledge Workflow ErrorHi All, Has anyone able to use Redwood Knowledge Workflow successfully ? I am trying with a simple step to review the knowledge article. I have followed below steps in c…
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How to hide foldout view on Service Request in RedwoodSummary: As part of business requirement need to hide the foldout panel under Service Request, expecting navigation to be SR create page to SR Detail page and SR Landing…