Redwood
Discussion List
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Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert … -
How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe… -
How can we drill down from service dashboard infolets?In our Oracle Fusion Service Dashboard, we have multiple infolets showing SR metrics (e.g., Waiting on Me, Critical Service Requests, Queues by Unassigned SRs, etc.) as …Sagar Suavis 16 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service -
How to change Spider graph for competency gaps?Hi all, Is it possible to change the Spider graph used for highlighting competency gaps between current employee proficiency level and job profile? For example changing …
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smart form id - for conditionSummary: Control smart form with smartform ID for DFF extension Content (please ensure you mask any confidential information): In 25C Release its possible to control DFF…Chandrakant W 15 views 1 comment 0 points Most recent by Alok Ayachit-Oracle Self Service Procurement
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how can i add a custom field in service profile under notes sectionSummary: once after logging in to the pod, navigate to service >> service profile >> open any service profile number >> scroll down to notes section. In this notes secti…
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Guided Journey: Video Not Working When Added to the JourneyHello, We are using the Redwood UI and have added a video to the Guided Journey setup. While the video uploads successfully, it does not play when opened. Is there a spe…
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Praveen Gehlot 55 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service -
how can I remove Service request Update from SR Activity panel?I want to display only action, call and email related update in SR activity panel and I have checked in configure display activity. unchecked make for display but still …
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Redwood - pages in visual vuilder -Summary:We have a requirement to create a custom page using VB Studio. The page should function like a form and include a few columns such as: Name Details Invoice Numbe…
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Updating Service Request Milestones with Historical DataSummary: We need to import historical Service request data with Milestone . Is there any way provision to import SR milestone information for historical data? Content (p…
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ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY in Redwood shows a wrong message. Can we edit?Summary: We have set ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY to Yes and ORA_SVC_OMNI_BROWSER_INACTIVITY_TIMEOUT to 60 for an SR opened to ensure that no mess… -
how to enabled this role FOM_EDIT_ORDER_MANAGEMENT_LANDING_PAGE_LAYOUTSummary: We are in Release in 25C Fusion Oracle and we need to Edit the Landing Page but we can not because the privilege is not enable Content (please ensure you mask a… -
How do I collect logs to debug issues with chat and phone call flows?To debug issues with chat and phone call flows in Service Center or HelpDesk, there are two different ways to collect logs. Follow either of the steps to collect log fil… -
Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (…
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Bulk Import Knowledge Articles in Redwood Fusion ServiceWe have on old database of articles that we'd like to migrate to Oracle Fusion Service for use in Service Requests. Manually creating each article one at a time, is quit…
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How to hide dashboard icon from Service request List Page?Summary: Hi @Edson Junior, Oracle we have dashboard icon on service request list page and we want to hide it. Could you pls guide us how to hide it? Content (please ensu…
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How to Configure Add button in service centre Edit Page?Summary: Hi @Edson Junior, Oracle On SR Edit Page we have some sections for Contacts and Team members which are OOTB. Similary, we want to configure sections for child o…
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Need Work order audit Backend tableSummary: Greetings, We need to extract report on the Work order audit record to understand several updates done on the Work order for data analysis. We are looking for t… -
How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene… -
Redwood - How to increase Characters limit of Problem description field in Service request?Summary: Hi @Edson Junior, Oracle we have problem description field in Service Request Edit page. currently it is showing the limit of 1000 characters, but we want to in…
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Get the Oracle fusion privilige code from application pageAudit team are requesting, the privilige code associated with the application page while navigation and getting their screenshots, to maintaine the audit standards, whic…YasserFM 6 views 2 comments 0 points Most recent by YasserFM Payroll and Global Payroll Interface (GPI)
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How to navigate to Add Relationship drawer for a particular contact/Account from a VBCS screen in CXSummary: How to navigate to Add Relationship drawer for a particular contact/Account from a VBCS screen within CX We have a business requirement such that from a custom …
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Display Installed Base Assets on the Accounts Redwood UISummary: Need to show the installed base assets for each of the accounts in the Redwood next gen UI. Content (please ensure you mask any confidential information): We ha…Mohit Thomas 43 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
BPM Approval Notification ServiceRequestDetails Deep Link redirecting to Classic ADF UIIn Service request, we are triggering BPM Approval flow from Redwood layout but in approver notification the SR Details page deep link is navigating us to classic ADF la…Sukumaran Ayyaswamy 153 views 14 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Adding new field on Mass update service requestSummary: Greetings, Is there a way to add a new field for mass update service request Can we add Queue as a bulk update option? The current options are: Title, Account, …
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Getting error- You must select channel for your response because the last customer messageHi Everyone, I'm facing an issue while trying to compose a message in redwood service center in an SR. I created a social channel service request. I'm able to create mes… -
Frequently clearing cache since Redwood upgradeGood Afternoon All, Since implementing Redwood, our HR specialists have encountered an issue where the page freezes mid-transaction, particularly when creating a new hir…Amerjeet 44 views 1 comment 0 points Most recent by Claudiu Postolache-Support-Oracle Human Capital Management
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Create Purchase Order or Requisition from Fusion Service Work Order pageSummary: Create Purchase Order or Requisition from Fusion Service Work Order page Content (please ensure you mask any confidential information): As part of latest releas…Bhargav Nandanwar - Trinamix 46 views 0 comments 0 points Started by Bhargav Nandanwar - Trinamix Service Logistics