How to Automatically Assign a Queue Upon Case Creation

As of 24A, automatic queue assignment is not supported OOTB on Case creation. However, this can be achieved using Object Workflow and Groovy:

• Login to App Composer
• Create and enter in a sandbox
• Click on "Web Services" available under "Common Setup"
• Click on "Create" icon and select "Connect Type" as REST

• In the next page "Create REST Web Service Connection", enter below details:
  • Name: Case_Queue_Assignment
  • URL:  https://<ENV_NAME>/crmRestApi/resources/11.13.18.05/cases/##CASE_NUMBER##/action/assignQueue
  • Authentication Scheme: Propagate user identity using SAML over SSL

• Now click on "Object Workflows" under "Common Setup"
• Click on "Actions" → "Create"
• Enter/Select below details:-