Oracle Best Practice
Discussion List
-
How to Set a Default Channel Type in Fusion Service CenterThis guide provides step-by-step instructions for setting a default Channel Type during Service Request (SR) creation in Fusion Service Center, using Visual Builder Stud… -
Where to configure SLA in Oracle Services CloudWe want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a co…Muhammad Yahya 20 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
How to bulk download attachmentsWe are migrating our data from Oracle ERP to a new system and as part of this data migration activity, we need to extract all attachments from ERP for the entities we ar… -
Getting Sign In option for Power BI Dashboard URLs embedded on Oracle Sales Cloud even SSO setupdoneSummary: When we try to embed Power BI dashboard URL on oracle sales cloud it is asking for Sign In option instead of opening the links directly since SSO setup is estab…Sukumaran Ayyaswamy 33 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
-
24D Fusion Service Extensibility Features Highlight | Be release readyGet release-ready and check out the exciting extensibility features coming in 24D. CX Service Actions are being introduced to simplify the Admin experience, along with t…
-
returnApp parameter in HCM Deeplink not workingSummary: I would like to redirect to custom page, once any action is taken in below deeplink. but it always redirect it to oracle fusion home page after action is taken.… -
Please consider the scenario and share your output. Thanks in advance.In oracle fusion Lockbox, where Bank account number have different currencies, but account number is same and when we are receiving file for lockbox we need to maintain …Sayani Bhattacharyya1410 31 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections -
DeprovisioningI read around the forum that deprovisioning is opposite of role mapping we have implemented for provisioning. Thus, if we have a user that meets criteria then they recei…
-
Oracle Fusion Service 24C Extensibility Features Highlight | Be Release ReadyWelcome to the 24C Fusion Service Center Extensibility Release Highlight. This document provides an overview of the features introduced in Oracle Fusion Service's 24C re…
-
A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…
-
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
-
Why same value coming at bill-to and ship-to customer tax reg number filed when we have separate numSummary: For a Customer i have provided "taxpayer identification number" at header level but for this customer there are two different sites(bill-to and ship-to) with di…
-
Setting multiple email channels for multiple Business UnitsSummary: We need to set up email channels for multiple business units, each representing different companies. Example : Business unit one : Vision insurance Company Busi…Pearl Akondor 34 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
-
Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se…
-
Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i…
-
Leveraging Service Console Navigator to Open an App UI in Oracle Fusion ServiceThis article provides a detailed guide on leveraging the Service Console Navigator to open an App UI in Oracle Fusion Service. Key points include: An overview of the Ora…
-
Restrict Line manager to access PII dataManagers have access to LINE manager and Hiring manager role. They are able to see PII data of their direct reports such as DOB, Address through reporting. We are planni…Rashi_Churiwala 11 views 2 comments 0 points Most recent by Reeta S-Support-Oracle Reporting and Analytics for HCM
-
Data Extraction Approach for Oracle tables that doesn't have PVO'sProblem We need to understand what is the best Data Extraction Approach for Oracle tables that doesn't have PVO's Came across below approaches: Approach 1: Steps: 1. Cre…
-
Can anyone suggest how to resolve xml schema error while importing clauses?Summary: I am trying to import clauses from one oracle fusion instance to the other. The procedure is as follows, extract clauses from source instance in xml format and …
-
SOAP Web Service to download attachmentsSummary: I'm trying to download attachments using ERP Object Attachment Service () but I'm getting an error: An error occurred: JBO-Request Failed : Reason- User did not…
-
Dunning Letter Report that lists out all accounts selected to receive a dunning letterTeam, Business will be using "Customized Staged Dunning Letters": One of our customer requirement is to know if we can customize a report that lists out all accounts sel…Jayaram AnuPriya-Oracle 11 views 3 comments 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Using CustomerAccountService for Bulk dataIssue: oracle fusion sends AR invoice to all the contacts who has BILL TO role responsibility under the customer account. which is not needed as our business function, s…
-
Attachments Read Role in Oracle FusionHi , We have a requirement where we have to provide Attachments Read role to all users in fusion . However its noticed that once the user has this role assigned. He/she …
-
how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
HZ_ENABLE_MULTIPLE_BU_CRM setupSummary: We are implementing CX - Service, Current Sales setup has HZ_ENABLE_MULTIPLE_BU_CRM set as No. Can we progress this setup for now and then come and update the v…
-
need to add the related object custom fieldsSummary: need to add the related object custom fields on the parent object it order to include it as a search criteria Content (please ensure you mask any confidential i…
-
Invocation of service URL used in connection failed with status code 411 Length Required.Webservice call is getting failed showing the below error Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SBP_EBS…
-
B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin… -
How to create foldout panels for displaying Assets, Subscriptions, and CoveragesIn response to frequent requests, this article is specially crafted to aid system implementors. It focuses on a specific use case involving the display of installed base…