Oracle Best Practice
Discussion List
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Consolidation of Attachments on a SRSummary: We need to consolidate the attachments from the field service works orders to the Service Request Content (required): We have multiple work orders / activity ty… -
Work Assignment and Omni Routing in Fusion Service Webinar, May 31We are pleased to announce our upcoming live webinar on "Work Assignment and Omni Routing in Fusion Service", the latest offering from the CX Services Solutions Support …Elaine Leffler-Support-Oracle 53 views 0 comments 0 points Started by Elaine Leffler-Support-Oracle Fusion Service -
Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…Elaine Leffler-Support-Oracle 1 view 0 comments 0 points Started by Elaine Leffler-Support-Oracle Fusion Service
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Announcing Delta Certification Exams - an easier way to maintain your certificationProfessional credibility, greater job satisfaction, and increased career opportunities, to name a few, are benefits of keeping your certifications current. We are very e… -
Announcing the Oracle CX Customer Meetup series: AustinWe are excited to announce a new Oracle CX meet up series! Oracle product leadership will be stopping in Austin this Spring to gain your insight into the strategic direc…Elise Hymes - Oracle CX-Oracle 23 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle Fusion Service -
BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Restricting knowledge Article on DCS portal based on the Knowledge user groupContent As per seeded functionality of DCS, Self-Service Users can access all knowledge articles that belongs to knowledge user group 'Everyone' with the help of Anonymo… -
GDPR Support for B2B ServiceSummary: Requirement is to delete customer related information post 60 days of providing service Content (required): Do we have feature to support the above GDPR requirm… -
How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if…
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How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…
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When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
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Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
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What are the differences between Redwood UI for B2B KM and Classic UI for B2B KM?Summary: Need to know in order to unferstand in a better way. Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …
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We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create…
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How to set workflow process for review and approve articles in B2B knowledge management?Summary: How to set workflow process for review and approve articles in B2B knowledge management? Content (required): Workflow process for review and approve articles in…
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Comlete record insertion while failing ESS jobContent (required): We 're running Groovy function with Schedule Custom Groovy Object Functions ESS job. Function body: def exceptionErrorMessage = '' try{ //do processi… -
Bulk Update of a Custom Field in SR objectSummary: We have created a custom field in SR object. Now we want to update this field with some value for close to 50 K records. How to do this bulk update. Version (in…
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Best Practices to work with CategoriesSummary: how to work with categories in groovy scripts Content (required): Hi, Now We have a lot of requirements that want to set information based on SR category (like …
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Best Practices to work with CategoriesQuestion : Best Practices to work with Categories ------------------------------ Body------------------------------------ **This post was created as part of a How to Ser…Mo Xie-Support-Oracle 51 views 1 comment 0 points Most recent by Mo Xie-Support-Oracle Fusion Service
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Unable to change the SR Status by Partner UserSummary: We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to chan…
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Best practices / software to track changes made to fusion instanceSummary: Best practices / software to track changes made to fusion instance Content (required): Do you track every configuration change made in before-production / produ…
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How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin…
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Display 2 fields from the same object in another objectSummary: We want to display 2 fields from Address object at Account level. first field is created as Choice List (Dynamic). How do I define the 2nd field so that its val…
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How to use Oracle JET with BUI Extensibility FrameworkIntroduction Oracle JET provides front-end developers & engineers a collection of reusable components to build user interfaces. Oracle JET can be called from a BUI exten…Edson Junior, Oracle 41 views 1 comment 4 points Most recent by Lakshay Bhalla General Technical Discussions -
Parts search screen is not showing substitite item details.Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required… -
Innovate Oracle Service with an Oracle Bot–Join our Webcast September 15th and learn how ConversatiSummary Oracle Digital Assistant for Oracle ServiceContent Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is a worldwide leader in the manufacturing of … -
Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …