Best practice for customer with Service locations oriented Customer Service
Summary:
We are facing a unique challenge with the Fusion Service for the customer service where there a customer has multiple locations.
The Fusion Service screens are more oriented towards the customer account and not the location.
Content (please ensure you mask any confidential information):
We are implementing Fusion Service for a service oriented customer. Customer service resource will use Fusion Service to take call and resolve issues.
However, the customer contacts calling in mostly communicates through the Address or Phone Number.
For example, if a "McDonalds" is a corporate customer, it can have 100s of locations under it.
Customer Service has to retrieve information for this location, and review all the Work Orders, Assets, Attachments, Notes, etc.