Exploring 25A Enhancements to the cx-svc-sr-create Fragment: What’s New and Improved

In this how-to article, I demonstrate how to use the improved cx-svc-sr-create fragment in Oracle Visual Builder Studio to make creating service requests easier for you. The goal is to make the process easier to understand and accessible from different entry points, like the page for making a service request and the drawers.

Some of the most important changes are the ability to save both the parent (service request) and child objects in a single action and to use the parent object to control the child object's display logic.

I show the new features in the video by using a use case where a user creates a service request and the child object that goes with it all in one action. The user can also see dynamic display logic, which makes fields in the child object show up or go away depending on what the user does in the parent object (for example, selecting a severity level).